Intezer · 11 hours ago
Customer Success Engineer
United States
Full-time
Remote
Mid LevelIntezer is a leading provider of AI-powered technology for autonomous security operations. The Customer Success Engineer will help customers operationalize Intezer’s cybersecurity platform through seamless deployments and automation, while working across various teams to ensure customer success and satisfaction.
Artificial Intelligence (AI)Cyber SecurityInformation TechnologySecuritySoftware
Hiring Manager
Max Benians
Responsibilities
Onboarding, deployment, and configuration processes for new customers
Customer services – assist customers with their product questions and issues, and work with the Intezer teams to resolve the issues and answer questions
Identify up-sell opportunities and communicate potential risks that would threaten renewals
Monitor and maintain client health score and proactively drive action throughout the customer lifecycle to reduce churn risk
Design and implement automated workflows to automate triage, and response workflows
Build and tailor security automation workflows to real-world use cases in enterprise and MSSP environments
Monitor customer environments for misconfigurations, performance issues, and operational gaps
Guide customers in tuning and customizing the platform to align with their SOC maturity and threat models
Collaborate with Product and R&D teams to improve detection logic, automation capabilities, and platform architecture
Contribute to post-sales methodology and internal delivery playbooks to ensure consistent and scalable customer success
Qualification
Required
Strong experience in technical support, professional services, or SOC/IR roles
Strong preference for flexibility to work EST coast hours
Hands-on experience with cybersecurity tools, SIEM/SOAR platforms, or threat detection systems
Experience working with Linux-based systems and strong troubleshooting skills
Basic scripting knowledge (e.g., Bash, Python) and comfort working with APIs
Experience building automation workflows or playbooks for SOC/IR processes
Ability to translate complex detection and response use cases into actionable implementation plans
Strong analytical skills for dissecting alerts, event flows, and customer issues
Excellent communication skills and fluent English (written and spoken) with strong technical communication
Experience working directly with customers, preferably in a SaaS or cybersecurity setting
Company
Intezer
Intezer is a cybersecurity platform that automates alert triage, incident response, and threat hunting.
Founded in 2015
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$58MKey Investors
NorwestOpenViewIntel Capital
2024-09-17Series C· $33M
2020-01-21Series B· $15M
2017-10-19Series A· $8M
Leadership Team
Roy Halevi
Co Founder & CTO
Recent News
2025-11-25
2025-06-27
Company data provided by crunchbase