GlobalFoundries · 23 hours ago
Senior Manager CRM
USA - Texas - Austin
Full-time
Onsite
Senior Level, Lead/Staff
$147K/yr - $248K/yr
15+ years expGlobalFoundries is a leading full-service semiconductor foundry providing design, development, and fabrication services. The Senior Manager role is responsible for leading a global team to design and deliver solutions related to the Dynamics 365 ecosystem, focusing on business transformation and growth objectives in the semiconductor industry.
SemiconductorElectronicsManufacturing
Responsibilities
Design and Architecture: Develop comprehensive solution architectures for Dynamics 365 implementations, ensuring alignment with business requirements and industry best practices
Project Management: Lead and manage Dynamics 365 projects, including planning, execution, and delivery within defined scope, timeline, and budget
Provide direction and lead the resolution of complex process and technical integration issues related to MS Dynamics Customer Engagement (CRM), working with business stakeholders, SI partners and IT peers
Partner with business stakeholders and business process owner(s) to develop a comprehensive CRM roadmap and provide seamless digital experience for our customers using Customer portal
Balance ongoing stabilization and reduction of technical debt with subsequent major releases of new business-transformational functionality
Grow, lead and inspire a high-performing CRM team, providing strategic guidance and fostering a culture of customer-centricity
Develop team members' skills and career paths through coaching, feedback, and training opportunities, fostering a culture of continuous improvement and innovation
The ideal candidate should possess a thorough grasp of the CRM lifecycle, encompassing lead management, account management, opportunity management, Product Pricing, product management, CPQ process and service management
Perform all activities in a safe and responsible manner and support all Environmental, Health, Safety & Security requirements and programs
Qualification
Required
Education - BS/MS degree
Overall experience of 15-20 years as delivery manager or Lead Solution Architect role for at least 5-6 full life-cycle MS Dynamics CRM implementations in an MNC including all phases (blueprint, configuration, training, cut-over and post go-live support)
Proficiency in Power Platform tools including Power Automate, PowerApps, Power Pages & Customer Portals
Expertise in Microsoft Dynamics 365 CSE, Project Operations, Portals, Power Platform, Model Driven Apps, and PCF Controls
Strong knowledge of lead, contact, account, opportunity, contract, pipeline management, and forecasting modules
Proficiency in Dynamics 365 plugins, workflows, and business rules
Must be a highly motivated leader with proven experience of nurturing global teams and mentoring teams to become high performers
Excellent verbal and written English communication skills, ability to engage and work in a global team across multiple time zones
Preferred
Exposure to the Hi-Tech industry, ideally in a semiconductor manufacturing environment
Understanding of CRM architecture and cross module integration
Good knowledge and understanding of Agile Methodologies
Knowledge of SAP, iCertis would be an advantage
Company
GlobalFoundries
GlobalFoundries is a full-service semiconductor foundry that manufactures integrated circuits in high volume.
10001+ employees
H1B Sponsorship
GlobalFoundries has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (114)
2024 (76)
2023 (66)
2022 (100)
2021 (87)
2020 (187)
Funding
Current Stage
Public CompanyTotal Funding
$4.4BKey Investors
European CommissionU.S. Department of CommerceU.S. Department of Defense
2025-12-11Grant· $581.23M
2024-11-20Grant· $1.5B
2024-05-22Post Ipo Secondary· $750M
Leadership Team
D
DK Sohn
VP
Jonathan Park
IP Strategy & Offering Management
Recent News
2026-02-06
2026-02-05
PR Newswire UK
2026-02-03
Company data provided by crunchbase