CASE Management Consulting, LLC · 15 hours ago
ServiceNow Lead Developer
Springfield, VA
Full-time
Onsite
Senior Level
5+ years expCase Management Consulting is seeking a ServiceNow Lead Developer to oversee their ServiceNow innovations and configurations. The role involves leading a team, developing solutions for clients, and ensuring compliance with policies while maintaining customer satisfaction.
Enterprise SoftwareConsultingSoftwareProfessional ServicesInformation TechnologyBusiness DevelopmentManagement ConsultingProject ManagementWeb Development
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provide software setup across various technical areas
Analyze business needs and develop technical requirements
Build and design application modules, workflows, and catalog requests
Develop and deliver solutions based on ServiceNow for clients
Oversee and guide a ServiceNow Engineer Specialist
Support engagement efforts for process definition, re-engineering, improvement, and gap analysis of current and future processes
Lead the configuration and development of modules to achieve clients' business outcomes and requirements
Contribute to developing a software environment using modern methodologies such as Continuous Deployment, Agile, and DevOps
Design, create, document, test, and fix software applications
Coordinate, plan, design, and implement cloud-based solutions to create, modify, and launch software
Evaluate client needs and software requirements to ensure designs meet time constraints
Collaborate with analysts, engineers, and teams to design software and gather information about project limits, capabilities, performance needs, and interfaces
Engage in developing business requirements by ensuring a comprehensive understanding of business needs and processes
Perform quality assurance and control during all phases of software development to ensure compliance with relevant policies and standards
Maintain customer satisfaction while adhering to all government and corporate policies
Provide technical leadership and mentorship on best practices for ongoing ServiceNow support for clients and team members
Work with clients during kickoff calls to identify their ServiceNow platform and module requirements
During kickoff or discovery calls, assist clients in identifying the topology of their IT systems, products, and platforms and select appropriate discovery tools to gather installation data from these environments
Stay informed about new ServiceNow product offerings and pursue ongoing training, certifications, and accreditations
Qualification
Required
An active TS/SCI clearance with a current Full scope polygraph
3+ years of relevant experience implementing, configuring, and customizing ServiceNow
At least 5 years of experience with common web technologies and networking (e.g. XML, HTML, AJAX, CSS, HTTP, TCP/IP, etc.)
Demonstrated expertise in at least two SNOW modules (e.g., ITSM, CSM, SecOps, etc.)
Expertise in web development (HTML, CSS, JavaScript)
Directory service integration experience (Active Directory, LDAP, etc.)
Proven ability to set up ServiceNow using Business Rules, Client Scripts, sophisticated UI Policies, Flow Designer, ACLs, Script Includes, and UI Script
Expertise with REST/SOAP APIs to integrate ServiceNow with other IT systems
Working knowledge and experience of IT Service Management processes (Incident, Problem, Change, Release, SLM, Service Catalog)
Strong communication and collaboration skills, including the ability to gather requirements from internal and external stakeholders
Robust analysis, problem-solving, and decision-making skills
Preferred
Bachelor's degree in math, engineering, information systems, or a related field
Working knowledge of Scrum or Agile development methodologies
Company
CASE Management Consulting, LLC
Regardless of an organization’s mission, manual and time-consuming business processes are still common.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
David DeMartin
Chief Operating Officer
Company data provided by crunchbase