Deloitte · 9 hours ago
Mobility Engineer
Lake Mary, FL
Full-time
Onsite
Mid, Senior Level
$72K/yr - $134K/yr
5+ years expDeloitte is a leading consulting firm seeking an experienced Mobility Engineer to work in a collaborative environment. The role involves supporting mobility and collaboration projects, providing incident support, troubleshooting issues, and assisting in the deployment of mobility solutions across various environments.
AccountingConsultingFinancial ServicesLegalProfessional ServicesRisk Management
Responsibilities
Work on assigned mobility and collaboration projects (i.e. Microsoft Teams, Workspace One) to help integrate enterprise applications on mobile devices (Android, Zebra). You will work closely with key business stakeholders to support the following key activities:
Provide incident support for mobility solutions across retail and non-retail environments, ensuring timely restoration of service and adherence to SLAs
Troubleshoot and resolve issues impacting mobile devices, peripherals, and mobility management platforms, coordinating with network, security, and endpoint teams as needed
Support ongoing mobility rollouts in retail stores and office locations, including deployment planning, staging, enrollment, validation, and post-deployment stabilization
Assist in automation of deployment and operational tasks to improve rollout speed, consistency, and repeatability
Perform design and build activities for large mobility initiatives, including configuration baselines, profiles, policies, and device standards
Support and administer Workspace ONE, including device enrollment workflows, app distribution, compliance policies, and remote troubleshooting actions
Provide support for Samsung phones and tablets, including configuration, connectivity troubleshooting, and remediation of device-specific issues
Support Zebra hardware including TC devices, mobile printers, and tablets, ensuring device readiness for store operations and business workflows
Participate in change and release activities for mobility configurations and application deployments, following appropriate governance and validation practices
Document deployment procedures, troubleshooting steps, known issues, and support processes for internal knowledge sharing
Work independently with minimal supervision while managing multiple priorities and delivering measurable outcomes
Communicate regularly with Engagement Managers (Directors), project team members, and representatives from various functional and / or technical teams, including escalating any matters that require additional attention and consideration from engagement management
Qualification
Required
5+ Years Workspace ONE (VMware Workspace ONE UEM) administration/support (enrollment, profiles, policies, compliance, app deployment, troubleshooting)
5+ Years Support for Samsung phones and tablets (configuration, enrollment, policy/app issues, connectivity, security/compliance)
5+ Years Support for Zebra hardware: TC devices, mobile printers, and tablets (device setup, connectivity, app/peripheral troubleshooting)
5+ Years Experience providing mobility/endpoint support for both retail and non-retail (office/corporate) environments
5+ Years Hands-on experience managing mobility incidents end-to-end (triage, resolution, documentation, escalation)
5+ Years Experience supporting device rollouts in retail stores and office locations, including post-deployment stabilization
5+ Years Experience assisting with automation of deployment tasks and repeatable rollout/support activities
5+ Years Experience contributing to large projects with design and build responsibilities
Proven ability to perform support work with minimal supervision
Demonstrated ability to manage multiple priorities in a high-volume support environment
Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
Limited immigration sponsorship may be available
Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve
Preferred
Knowledge of Samsung Knox (Knox features, policies, integrations, troubleshooting)
Analytical/ Decision Making Responsibilities
Analytical ability to manage multiple projects and prioritize tasks into manageable work products
Can operate independently or with minimum supervision
Excellent Written and Communication Skills
Ability to deliver technical demonstrations
Benefits
Discretionary annual incentive program
Company
Deloitte
Deloitte is a business consulting company that offers audit, consulting, financial advisory, and tax services.
10001+ employees
H1B Sponsorship
Deloitte has a track record of offering H1B sponsorships. Please note that this does not
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Funding
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