Call Quest Solution · 16 hours ago
Salesforce Solution Architect
Chicago, IL
Contract
Onsite
Senior LevelCall Quest Solution is seeking a highly skilled Salesforce Solution Architect with deep expertise in Salesforce Service Cloud and Agentforce to lead the design and implementation of scalable, enterprise-grade contact center solutions. The role involves working closely with business stakeholders and technical teams to gather complex requirements, architect solutions, and drive operational efficiency across customer service operations.
Staffing & Recruiting
Responsibilities
Lead solution architecture and design for Salesforce Service Cloud and Agentforce implementations
Gather and analyze complex business and contact center requirements
Design scalable, secure, and high-performing Service Cloud architectures
Architect and implement Agentforce solutions to optimize agent productivity and customer experience
Define best practices for case management, omni-channel routing, automation, and reporting
Partner with stakeholders to align Salesforce solutions with business goals
Provide technical leadership during implementation and post-go-live support
Ensure solutions follow Salesforce best practices and enterprise standards
Support integrations and data flows related to service operations
Qualification
Required
Strong experience with Salesforce Service Cloud
Proven expertise in Agentforce solution architecture and design
End-to-end Salesforce solution architecture experience
Ability to design enterprise-scale Salesforce solutions
Strong understanding of contact center processes and workflows
Experience translating business requirements into technical designs
Strong background in Salesforce consulting
Excellent communication and stakeholder management skills
Ability to explain technical solutions to non-technical audiences
Preferred
Bachelor's degree in Computer Science, Engineering, or related field
Salesforce certifications related to Service Cloud or Architecture (strong plus)
Company
Call Quest Solution
At Call Quest Solutions, we believe great companies are built by great people.
Founded in 2020
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase