CACI bv · 16 hours ago
UC Engineer- Tier 3
Tampa, FL
Full-time
Onsite
Senior Level, Lead/Staff
$86K/yr - $180K/yr
12+ years expCACI is a company dedicated to supporting intel customers across multiple operational locations through technical transformation. The Unified Communications Engineer will handle complex technical challenges, lead UC implementations, and ensure optimized communication services across the enterprise.
EducationConsultingTraining
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Develop and deploy UC solutions, including VoIP, SIP, and cloud-based communication platforms
Lead engineering designs and technical refresh projects that directly impact mission success
Collaborate with vendors, service providers, and IT teams to ensure smooth UC operations
Work closely with security teams, network engineers, and support staff to improve system integration
Troubleshoot system failures and accessibility issues
Draft Standard Operating Procedures (SOPs) for UC operations
Develop and maintain knowledge base articles, handling "how to" inquiries
Perform system upgrades and apply upgrades and patches to Cisco Unified Communications Manager (CUCM) and IOS upgrades on UC systems
Support UC Knowledge Management (KM) by entering solutions into the knowledge database
Make recommendations to enhance efficiency in UC monitoring, management, and overall operations
Implement emerging UC technologies
Apply security protocols, encryption, and compliance with industry standards (NIST, DoD security guidelines, STIGs)
Work independently in remote locations, functioning as a primary engineering and network troubleshooting resource
Resolve UC-related tickets escalated to the engineering team and coordinate resolutions across UC Operations staff
Conduct root cause analysis
Implement encryption, security protocols, and compliance measures (e.g., NIST, DoD guidelines, STIGs)
Configure, deploy, manage, and maintain UC monitoring systems to ensure service availability and performance
Mentor junior staff, provide leadership in UC implementations, and optimize system performance
Participate in project management for major upgrades and refresh cycles
Qualification
Required
TS/SCI security clearance with the ability to obtain a CI poly
12+ Years of relevant experience (Bachelor's Degree in relevant field may be substituted for 5 years of relevant experience)
Expertise in Cisco Unified Communications Manager and UC operations
Network administration/engineering experience
IAT II certification (mandatory)
Strong troubleshooting and problem-solving skills
Ability to work independently and provide technical leadership
Preferred
CCNA certification
ITIL v4 Foundations (desired)
Benefits
Healthcare
Wellness
Financial
Retirement
Family support
Continuing education
Time off benefits
Company
CACI bv
CACI levert, implementeert en beheert bedrijfskritische oplossingen voor het Hoger Onderwijs: het StudentInformatieSysteem OSIRIS en LISA voor zaakgericht werken.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase