Visa · 1 day ago
Technical Support Analyst (Bilingual Spanish & English)
Miami, FL
Full-time
Hybrid
Entry, Mid Level
$89K/yr - $139K/yr
2+ years expVisa is a world leader in payments technology, facilitating transactions globally. They are seeking a Bilingual Technical Support Engineer to join their Americas Support Team, responsible for providing technical support to enterprise clients and ensuring reliable operations in fraud detection systems.
FinanceBankingPaymentsInformation TechnologyFinancial ServicesMobile Payments
No H1B
Responsibilities
Act as a primary technical contact for customers in the Americas after deployment
Manage inbound support requests via calls, tickets, and email, ensuring timely acknowledgment and clear communication
Provide professional updates on case progress and resolution timelines
Diagnose application, database, and infrastructure issues with precision
Investigate and resolve Linux-based system problems using shell tools and scripts
Analyse logs, configurations, and data flows to identify root causes
Work with engineers and QA to ensure that issues are resolved, and fixes deployed, in a timely fashion
Maintain suitable deployment-specific support documentation
Deliver quality by planning and being organized
Work on projects as required
Qualification
Required
2 or more years of work experience with a Bachelor's Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)
Proficiency in Linux, including command line tools, shell scripting, and log analysis
Familiarity with cloud platforms such as AWS or Azure
Fluent in English and Spanish, both written and verbal
Preferred
3 or more years of work experience with a Bachelor's Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
Experience working in a customer-facing role, technical or non-technical
Strong problem-solving skills and ability to work under pressure in production environments
A Degree in a scientific or numerate discipline, e.g. Computer Science, Physics, Mathematics, Engineering
Experience with SQL/NoSQL databases
Performance testing and understanding of networking concepts
Ability to communicate well internally and with customers, adapting fluidly to different audiences – ranging from highly technical software architects to non-technical business owners
An understanding of source control, database architecture and some level of programming (Java or Python preferred)
Benefits
Medical
Dental
Vision
401 (k)
FSA/HSA
Life Insurance
Paid Time Off
Wellness Program
Company
Visa
Visa is a multinational financial services company that facilitates electronic payment systems throughout the world.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknownKey Investors
TNB Financial Services
2016-09-10Post Ipo Equity
2008-03-19IPO
Leadership Team
Ryan McInerney
Chief Executive Officer
Chris Suh
EVP & Chief Financial Officer
Recent News
2026-02-09
2026-02-08
Financial Sector Technology
2026-02-07
Company data provided by crunchbase