Watts Water Technologies · 5 hours ago
Customer Service Representative
Spindale, NC
Full-time
Onsite
Mid Level
3+ years expWatts Water Technologies is committed to providing safe, clean water for the world and protecting the planet's valuable resources. They are seeking a highly motivated Customer Service Representative to act as a liaison between the company, agents, and customers, managing sales orders, returns, and customer inquiries.
Building MaterialManufacturingMechanical DesignOil and GasWholesale
Responsibilities
Capable of working in a high-volume department with the ability to enter and/or process multiple sales orders, RGA’s, credits, etc., while ensuring that the most expedient order handling and accurate processing methods/procedures are utilized. It is the responsibility of every CSR to ensure that the Customer service department’s “call ownership” policy is strictly adhered to once a call is answered
First point of customer contact for inquires relating to pricing, product information, deliveries, product availability and shipping information. Work with Watt’s Agents and/or customers to resolve complaints regarding product shortages; provide timely, professional alternative solutions when product shortages do occur. Process requests for returns and credits; trace shipments as required and provide POD’s (Proof of Deliveries) on an as needed basis
Investigates, verifies, and releases various order holds that may be related to credit problems, pricing discrepancies, shipping issues, part identification problems, part cross referencing issues, shortages, back orders, and all large quantity orders requiring Logistics’ and manufacturing’s participation
Act as a liaison between customers’ and Watt’s manufacturing/shipping departments to ensure pending orders ship out on time. As part of this process, manually allocate inventory on orders to ensure timely deliveries and frequently monitor item(s) availability. Aid when necessary, to help resolve overdue order situations
Build and maintain sound professional business relationships with both internal and external customers
When required, work with the Technical Support department to resolve customer reported issues/problems
Maybe called upon to manage specific customer accounts as identified in the Company’s database and/or new accounts as assigned
All other duties as assigned
Qualification
Required
High School Diploma or equivalent required
Able to create and understand excel spreadsheets
Able to work on your own with little supervision
Excellent phone etiquette, multi-tasking capabilities and experience working in a fast-paced environment
Good written and verbal communication skills
Able to work in a team environment
Preferred
3-5 years minimum experience in a high call volume customer service department
Computer literate and solid exposure to ERP systems
Benefits
Competitive compensation based on your skills, qualifications and experience
Comprehensive medical and dental coverage, retirement benefits
Family building benefits, including paid maternity/paternity leave
10 paid holidays and Paid Time Off
Continued professional development opportunities and educational reimbursement
Additional perks such as fitness reimbursements and employee discount programs
Company
Watts Water Technologies
We are a global leader of quality water solutions for residential, industrial, municipal, and commercial settings.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Robert Pagano Jr
President and CEO
Shashank Patel
CFO
Recent News
Yahoo Finance
2025-09-26
2025-09-25
2025-09-19
Company data provided by crunchbase