Uplift People Consulting · 12 hours ago
Customer Success Manager
NYC Metro Area
Full-time
Hybrid
Mid, Senior LevelUplift People Consulting is a dynamic agency specializing in global talent search, and they are seeking a skilled and experienced Customer Success Manager for a fast-growing mobile ad tech company. The role involves driving platform adoption and revenue growth through strategic account management and fostering strong client relationships.
Staffing & Recruiting
Hiring Manager
Pelin Göral Akbaş
Responsibilities
Collaborate with cross-functional teams as a customer advocate to integrate client feedback and experience metrics into decisions on products to simplify client usability and improve overall client experience
Work closely with the Media Buying team to help them understand client objectives and goals to create the best media buying strategy for each new client
Review campaign performance and provide detailed feedback to media buyers to adjust campaign setup and achieve optimization
Work closely with the Media Buying and Sales teams to drive revenue and enhance the performance of client campaigns
Educate clients on new platform features, DSP partners, services, and relevant practices
Educate and grow the programmatic buying knowledge of clients
Qualification
Required
Experience in advertising technology or a related field
Solid experience in a DSP/programmatic work environment
People management experience is required
Ability to adapt quickly to a rapidly changing technology environment
Ability to learn complex software applications and thrive in a fast-paced, digital environment
Excellent written and verbal communication, organizational, & time management skills
A passion for achieving higher levels of growth and development
Ability to assist, manage and abide by clients needs and work with complaints in a concise and respectful manner
Comfortable working with multiple clients and accounts at a time across a diverse set of industries
Ability to analyze and interpret significant amounts of data
Company
Uplift People Consulting
Powering the Global Talent Network.
Founded in 2021
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase