InfoStride · 17 hours ago
Program Manager – Commercial IT
San Francisco Bay Area
Contract
Hybrid
Senior Level
7+ years expInfoStride is a leader in the biotechnology industry, and they are seeking a skilled Project/Program Manager – Commercial IT to join their team for a contract engagement. This role involves leading IT launch readiness for multiple therapeutic areas, ensuring successful project delivery and stakeholder alignment.
Cloud ComputingCyber SecurityEnterprise SoftwareSoftwareAppsMarketingInformation TechnologyCloud ManagementDevOpsDigital MarketingMobile AppsQuality AssuranceWeb Development
Responsibilities
Lead and manage all IT launch readiness initiatives across assigned therapeutic areas, ensuring delivery of milestones, budgets, and timelines
Build and manage detailed project plans for CRM onboarding (Veeva CRM & Align), data platforms (Commercial Data Warehouse, MDM), PromoMats, Events Management, Market Access tools, and related system integrations
Establish and drive governance structure (status meetings, RAID logs, steering committees) to ensure visibility, risk mitigation, and proactive issue resolution
Coordinate with Commercial, Medical, Market Access, and Field teams to ensure IT solutions align with launch strategies and business needs
Oversee implementation and onboarding of Commercial IT systems, including Veeva CRM, Veeva Align, PromoMats, Events Management, Master Data Management (HCP/HCO, Affiliations, Account Hierarchies), Commercial Data Warehouse & Data Aggregation, Market Access tools (FRM, PAL, Copay/Hub data integrations), and Adobe Marketo (Marketing Automation)
Coordinate cross-functional system testing, training, and go-live readiness
Partner with system owners and vendors to ensure environments are validated, compliant, and launch-ready
Serve as the primary point of contact for project communication between IT, business stakeholders, and vendors
Facilitate alignment between Commercial Operations, Market Access, Medical Affairs, and Compliance functions on IT readiness activities
Manage vendor timelines and deliverables; ensure contracts, SOWs, and SLAs support project execution
Oversee integration of data flows across CRM, data warehouse, and MDM systems to enable launch analytics and reporting
Partner with IT Data and Analytics teams to ensure launch data readiness, including dashboards, KPIs, and performance monitoring
Support compliance and security reviews to ensure all systems adhere to data privacy and standards
Coordinate system readiness checkpoints and documentation for each therapeutic area
Establish post-launch transition plans to operational teams for ongoing system management and support
Drive lessons learned and process improvements across launches to build repeatable IT launch frameworks
Qualification
Required
7+ years of experience in IT project or program management within the pharmaceutical or biotechnology industry
Deep expertise in leading Commercial launch readiness programs involving multiple workstreams and vendors
Familiarity with core life sciences systems like Veeva CRM, Veeva Align, PromoMats, Events Management, Marketo, Commercial Data Warehouse, Master Data Management (MDM), Market Access enablement (FRM, PAL, copay/hub data integration), Data aggregation and analytics platforms
Demonstrated ability to work autonomously and manage your own time effectively to meet project goals
Strong understanding of system implementation lifecycles and working knowledge of Commercial IT data flows (HCP/HCO, payer, specialty pharmacy, and patient data)
Ability to manage technical and business teams, translating complex IT deliverables into clear business outcomes
Experience with project tools such as Smartsheet, MS Project, or Jira
Strong communication skills to provide clear and concise status updates to the project team
Excellent presentation skills across executive, business, and technical audiences
Collaborative mindset with strong problem-solving and stakeholder management capabilities
Bachelor's degree in information systems, Computer Science, or a related business/technical field required
Preferred
PMP, Agile, or similar project management certification
Company
InfoStride
InfoStride offers complete solutions from Talent & Workforce, app development & QA automation, digital & cloud for technology companies.
51-200 employees
Funding
Current Stage
Growth StageRecent News
2022-05-19
2022-05-19
2022-05-19
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