USAN, Inc. · 13 hours ago
Application Developer - Recent Graduate - Hybrid - Norcross, GA
Norcross, GA
Full-time
Hybrid
Entry Level
2+ years expUSAN, Inc. is seeking an enthusiastic Application Developer to join their Amazon Connect solutions team. The role involves designing, configuring, and implementing solutions for the contact center space while collaborating with a small team to create innovative call center solutions for enterprise clients.
Telecom & CommunicationsInternet of ThingsInformation TechnologyMarketingInternet
No H1B
Responsibilities
Translate customer requirements into technical requirements
Collaborate internally in the SDLC with USAN project managers, business analysts, technical consultants, and Operations counterparts
Develop, test, and maintain solutions for Amazon Connect and related services
Perform problem resolution for existing solutions
Make informed design and configuration decisions
Stay current on upcoming Amazon Connect enhancements, features, and latest contact center trends
Qualification
Required
Bachelor's degree in Computer Science
2+ years of experience designing and configuring cloud and/or premise-based ACD-Automatic Call Distribution / Contact Center solutions
Excellent analytical and problem-solving skills
General knowledge of professional software development practices and best practices for the full software development life cycle
Team-oriented and self-motivated
The ability to communicate ideas effectively, to listen to others' ideas, and to collaborate to arrive at great solutions
Experience with Visual Studio, VSCode, or similar IDEs
Exposure to C#, ASP.Net, Python, NodeJS, SQL, SQL Server, and/or Perl a plus
2+ years experience with React
2+ years experience in web application development
Hybrid role - must be in HQ - Norcross, GA Tuesdays and Thursdays
Preferred
3+ years of experience in Amazon Connect (contact flows, console feature provisioning, configuration management, reporting, etc.)
3+ years experience with React
3+ years experience with AWS services
3+ years experience in web application development
Experience in viewing/understanding Amazon Connect CTRs
Experience in Amazon QuickSight, Contact Lens, Q in Connect, etc
General working knowledge of SQL database concepts
Demonstrated ability to take a project or significant feature from concept to launch
Benefits
Competitive compensation program
Outstanding benefits package (including medical, dental, vision and life insurance)
401(k) plan
Excellent holiday/vacation plans
Employee Referral Bonus Program
Annual performance-based bonus
Ongoing training opportunities
Company
USAN, Inc.
USAN's tailored offerings enhance your CX strategy and extend the power of Amazon Connect, evolving and scaling your business's approach to customer experience.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Farid Shenassa
Chief Technology Officer
Recent News
Company data provided by crunchbase