Bishop's Lodge, Auberge Collection · 9 hours ago
Learning & Development Manager
Santa Fe, NM
Full-time
Onsite
Mid LevelBishop's Lodge, Auberge Collection is a luxurious and soulful retreat steeped in heritage in Santa Fe, New Mexico. The Learning and Development Manager is responsible for delivering bespoke training programs and ensuring alignment across departments to meet their training needs.
Hospitality
Responsibilities
Manage and facilitate existing training programs that include; service standards, orientation experience, heartfelt service, leadership development, annual team member survey administration, management development program (college) and the certified trainer program
Direct responsibility for the annual mandatory training calendar, ensuring full completion within targeted timelines and providing timely and accurate updates to department leaders
Maintain accurate and easily accessible records and processes for all learning and development activities, including recording and monitoring attendance, ensuring that team members required to attend specific workshops are easily identified and followed up
Serve as the Training Ambassador within the property for anyone with questions regarding training and development plans for their departments
Become a trusted partner with all department leaders and have a full understanding of their teams and training requirements
Continually update all training to ensure adherence to all state and federal requirements
Assist with miscellaneous Talent & Culture functions, as needed
Qualification
Required
Ability to communicate clearly and concisely, both orally and in writing
Experience as a training facilitator having a track record of impactful and effective program delivery
Excellence relationship building skills with the ability to truly connect an audience
Strong attention to detail and advanced preparation
Self-starter and always proactive with the ability to work in a fast-paced and changing environment
Bi-lingual (English/Spanish) is required
Preferred
Experience within the hospitality industry as a trainer is preferred
B.S./B.A. degree in Business Management, Human Resources, Organizational Development is preferred
Company
Bishop's Lodge, Auberge Collection
This thoughtfully restored and reimagined mountain treasure draws on a century of tradition with a fresh and relevant perspective.
Founded in 2020
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase