Texas Department of State Health Services · 20 hours ago
IT Liaison
Austin, TX
Full-time
Onsite
Mid, Senior Level
$5,098.66/mo - $6,701.75/mo
3+ years expThe Texas Department of State Health Services is dedicated to public health and is seeking an IT Liaison to provide advanced IT-related consultative services and technical assistance for Maternal and Child Health projects. The role involves planning, developing, implementing, and leading major IT-related program projects while improving existing systems and managing project progress.
HealthcareHealth Care
No H1B
Responsibilities
Analyzes MCH IT business processes to identify opportunities and develop strategies for section system improvements
Identifies problems in MCH IT-related program operations across the section and seeks and develops solutions
Provides leadership and coordination of MCH IT project management processes
Works with MCH managers, MCH IT project sponsors, MCH staff, MCH systems contractors and agency IT development teams to identify, define and analyze MCH IT business/system requirements, define MCH IT project scopes, develop MCH IT project schedules, resolve MCH IT system issues, and reviewing, testing and implementing MCH IT modifications to new and existing section automated systems
Maintains an open MCH IT issue/resolution list and tracks each item to resolution
Records and updates MCH IT project issues and resolutions
Escalates MCH IT project issues for executive decision as necessary
Serves as the MCH IT senior technical consultant to MCH section staff in identifying MCH IT issues and opportunities and facilitates appropriate IT or system actions
Provides highly advanced MCH IT systems technical support to all MCH section staff to plan, implement and monitor MCH IT programs and services
Provides MCH IT system guidance in the development and integration of new MCH IT system procedures to improve MCH IT system programs, advises and interprets DIR, DSHS and HHSC IT governance process, policies, procedures, rules, business practices, and standards
This position provides MCH IT project management consultation to MCH IT project sponsors, works with MCH staff to improve MCH IT systems operational efficiency including development of internal MCH IT procedures and spearheads MCH IT quality improvement efforts and special projects as needed
Serves as the MCH section IT liaison with agency project management and IT staff to resolve MCH IT issues related to section IT project, developing MCH IT system detail plans from high level plans and coordinating business and software development activities and assist with technical specifications
Tracks and manages MCH IT system resolution of business-related issues and software defects
Serves as the MCH section IT liaison to agency IT Project Management, IT Application Development, IT Operations, IT Planning staff, and Budget on MCH system IT procurement, MCH IT capital authority requests, and MCH IT project work plans
Communicates on a complex technical level with others (internally and externally) on MCH IT system projects to provide, exchange or verify MCH IT system information
Answers MCH IT system inquiries, addresses issues, and resolves problems and/or complaints
Takes the lead on completing MCH IT agency assignments concerning MCHIT-related matters, coordinating MCH section IT programs to assure accuracy and validity of MCH system information
Participates and represents MCH on relevant agency IT-related teams and workgroups
Tracks and helps obtain MCH section IT software licenses
Coordinates new and renewal of MCH section IT software licenses and subscriptions
Other duties as assigned include, but are not limited to, actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery, Continuity of Operations (COOP) activation, and/or serving on the State Medical Operations Center (SMOC) team. Such participation may require an alternate shift pattern assignment and/or location
Qualification
Required
Graduation from an accredited four-year college or university in a science, liberal arts, or IT major
At least 3 years of experience analyzing business processes and identifying opportunities and resolving issues for operational or IT systems improvement
At least 2 years of experience managing or coordinating IT projects within the Texas Health and Human Services (HHS) System
At least 2 years of experience coordinating large-scale assignments across multiple areas
Experience working in coordination with IT staff
Knowledge of public administration and management techniques
Knowledge of program planning and implementation
Knowledge of computer systems and applications for data management
Knowledge of project management principles
Knowledge of capabilities and limitations of computers and automated systems
Knowledge of DSHS policies relevant to Information Technology
Knowledge of HHSC IT governance process and policies
Skill in business, program, and systems analysis
Skill in identifying problems, evaluating alternatives, and negotiating and implementing solutions
Skill in developing goals and objectives and develop procedures to monitor and evaluate progress
Skill in coordinating and complex problem solving
Skill in the use of MS Office Suite products (Excel, Word, PowerPoint, Project, Visio), SharePoint, Jira, and Smartsheet
Skill communicating and coordinating with varied levels of staff to develop positive effective working relationships and establish credibility, trust and confidence
Skill in solving problems; in scheduling, testing, and troubleshooting IT-related issues
Skill in providing excellent customer service
Ability to gather, assemble, correlate, and analyze facts
Ability to plan, organize, schedule and monitor completion of assigned projects
Ability to write and revise standards and procedures
Ability to develop and evaluate policies and procedures
Ability to assess and manage priorities
Ability to organize and present complex information to a variety of audiences verbally and in writing
Ability to work in a team-approach collaborative environment
Ability to apply a critical and analytical approach to problem solving
Preferred
A certified Project Management Professional (PMP)
Graduation with a master's degree in public health, public administration, or IT field
Benefits
DSHS offers insurance coverage and other benefits available through the State of Texas Group Benefits Plan administered by the Employee Retirement System of Texas (ERS).
Company
Texas Department of State Health Services
Texas Department of State Health Services focuses on public health to promote and protect the health of Texans & their communities.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Carolyn Barrett
Senior Advisor to DSHS CFO
Christy Havel Burton
Chief Financial Officer
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