South Carolina Department of Motor Vehicles · 14 hours ago
Program Coordinator II / Branch Manager I - 185064
Spartanburg County, SC
Full-time
Onsite
Mid, Senior Level
2+ years expThe South Carolina Department of Motor Vehicles is seeking a Branch Manager I to oversee the operations of a DMV branch office. The role involves managing daily office activities, supervising staff, and ensuring compliance with DMV policies and procedures while providing excellent customer service.
Government Administration
No H1B
Responsibilities
Manages, directs, plans, and coordinates the activities necessary for the day-to-day office operation of a branch office
Performs and assists with audits of offices and associated entities operating under the Agency's enforcement areas
Monitors miscellaneous investigations ensuring department criteria and policies have been met
Holds office meetings to advise staff on new and existing DMV policies and procedures
Manages all personnel matters such as hiring, performance appraisals and disciplinary actions
Monitors career programs to ensure they meet requirements and needs
Counsels and reprimands employees
Completes human resources requirements for subordinate personnel including EPMS ratings and time entries/request in SCEIS
Maintains inventory of office supplies and prepares requisitions
Prepares inventories of all accountable items, monthly, quarterly, and yearly reports
Guides subordinate employees on DMV policy and procedures
Examines, accepts, prepares, enters, and prints all documents required in issuing driver licenses beginner permits, and identification cards for all classes; original, renewal, duplicate, transfers, temporary and replacement vehicle registrations, license plates, permits, and/or titles
This includes requests for repossessed, abandoned, salvaged, homemade and rebuilt vehicles
Performs edits of the customer's name and address fields
Processes Motor Voter Registration requests
Research suspension inquiries, modifies driver record status, and clears suspensions
Processes International Registration plan registration credentials and issues automobile dealership licenses
Administers knowledge tests for all classes to include CDL
Answers customer inquiries pertaining to driver, vehicle, registration, titling and insurance requirements by phone, email, and in-person
Greets and directs customers to appropriate areas of the office
Collects all required fees and donations for the Donate Life Fund
Reconciles and prepares individual daily report and refund request documents
Computes vehicle sales tax and makes weight adjustments to the vehicle record file
Other duties as required by manager
Qualification
Required
A bachelor's degree and relevant program experience
An equivalent combination of education and relevant experience may be accepted with prior approval
Must complete a nationwide criminal background check to include fingerprints prior to being certified to administer CDL knowledge skill tests
Before being certified to administer CDL knowledge skill tests must complete a formal CDL test examiner trainer course and examination that includes Introduction to CDL Licensing System, Overview of the CDL Tests and Knowledge Tests
Ability to interpret and apply laws and procedures
Skill in planning, scheduling, directing, and reviewing work of subordinates to provide excellent customer service
Ability to conduct meetings, interviews, and conferences, and must have computer skills
The DMV Branch Manager I reports directly to the Regional Manager with limited supervision and is responsible for the day-to-day management of a single branch office
This includes management of all personnel matters, inventory, implementation of agency policy and procedures
Tasks are completed in a climate-controlled office setting
Exposure to warm or cold temperatures when working outside
May be required to travel to other locations as needed
Limited overtime may be required to meet departmental deadlines or to serve all customers
Preferred
A bachelor's degree and two (2) years of related experience
Benefits
Health, dental, vision, long term disability, and life insurance for employees, spouse and children (also available for temporary employees working over 30 hours per week)
15 days annual (vacation) leave per year
15 days sick leave per year
13 paid holidays
State Retirement Plan and Deferred Compensation Programs (optional for Temporary Employees)
An exceptional Employee Assistance Program (EAP) at no cost to the employee or members of their household
Company
South Carolina Department of Motor Vehicles
The South Carolina Department of Motor Vehicles (SCDMV) administers the state's motor vehicle licensing and titling laws by maintaining strict controls to deliver secure and valid identification, licenses, and property records, while accurately accounting for the receipt and timely distribution of all revenue collected in order to best serve our citizens.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Deborah Mangels
Agency Chief Information Officer
Company data provided by crunchbase