Red Lobster · 18 hours ago
Revenue Accounting Supervisor, Gift & Credit Cards
Orlando, FL
Full-time
Onsite
Senior Level
5+ years expRed Lobster is seeking a Supervisor for Revenue Accounting who will oversee key accounting and financial analysis activities related to payment acceptance, including credit and gift card transactions. This role involves leading a direct report, ensuring accuracy in reconciliations, analyzing fees and fraud trends, and collaborating with various departments to drive process improvements.
Food and BeverageAgricultureRestaurantsSeafood
Responsibilities
Lead, coach, and develop one direct report; establish performance expectations and provide regular feedback
Foster a culture of accountability, accuracy, and continuous improvement
Review and approve reconciliations related to credit and gift card receivables across all sales channels; ensure timely research and resolution of discrepancies
Review and approve journal entries and Sales Journal adjustments to ensure accurate recording of receivables, fees, and related transactions
Maintain and enhance the Gift Card forecast model; analyze and communicate P&L and balance sheet impacts to Finance leadership
Manage fraud tracking across all payment channels; update risk software and recommend enhancements to acceptance rules
Oversee timely responses to chargebacks and refund requests; provide insights on trends and identify opportunities to minimize chargebacks and improve controls
Serve as a key liaison with IT regarding system enhancements, new initiatives, and resolution of production issues
Respond to escalated inquiries from restaurant operations leaders regarding credit card processing or fee-related matters; ensure prompt and accurate resolution
Oversee organization and retention of credit card documentation and file rooms; ensure processes are compliant with internal guidelines and PCI requirements
Identify and recommend opportunities for improving reporting, analysis, and payment acceptance processes
Provide ad hoc analytical and financial support for special projects as requested
Qualification
Required
5+ years of experience in Finance or Accounting roles
Strong analytical and accounting skills with proven ability to interpret and translate data into actionable insights
Advanced proficiency in Microsoft Excel and strong skills in data retrieval and financial modeling
Demonstrated project management skills with ability to lead initiatives independently and deliver accurate, timely results
Proven ability to analyze, prioritize, and solve problems effectively in a fast-paced environment
Experience leading, coaching, or developing employees
Bachelor's degree in Finance or Accounting required
Strong understanding of Generally Accepted Accounting Principles (GAAP) and internal control frameworks
Excellent verbal and written communication skills; able to collaborate effectively with all levels of the organization and third‑party partners
Strong organizational skills with ability to manage high-volume workloads and meet deadlines, especially during month-end close
Self-starter with strong follow-through, attention to detail, and commitment to continuous improvement
Customer-service mindset with a collaborative and proactive approach
Preferred
Certified Public Accountant (CPA) designation is a plus
Experience working with credit card payment processing or in the restaurant industry is a plus
Company
Red Lobster
Red Lobster is a seafood restaurant company.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$575MKey Investors
Thai Union Group
2016-10-11Undisclosed· $575M
1970-01-01Acquired
Leadership Team
Bob Baker
Chief Financial Officer
Recent News
Company data provided by crunchbase