L3Harris Technologies · 1 day ago
Associate, Network Control (Melbourne, FL)
Melbourne, FL
Full-time
Onsite
New Grad, Entry LevelL3Harris Technologies is dedicated to recruiting and developing high-performing talent who are passionate about what they do. The Associate, Network Control will analyze and troubleshoot network problems, monitor alarm conditions, and perform root cause analysis to restore customer services.
National DefenseInformation TechnologyCommercialNational Security
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Analyze and troubleshoot network problems within an operations center utilizing network management and monitoring tools
Monitor the alarm conditions on the network to proactively identify and minimize disruption and impact to the network
Perform root cause analysis to determine a plan of action for restoring customer’s services
Operate across a myriad of internal L3Harris teammates and external telecommunication partners to follow-through with operational processes and improve restoration times
Facilitate coordination with our User Community, the L3Harris Corporation Field Services Group, and telecommunication partners for both Break/Fix actions, as well as Change Management activities
Document Trouble Tickets and Change Requests of all related activities
Implement technical solutions to mitigate outages or performance issues
Qualification
Required
Bachelor's degree in Telecommunications Engineering, Networking, Information Technology or related field
Preferred
Experience with call center phone systems and ability to work in a fast-paced environment
Prior experience required in maintaining high service levels in a demanding customer support services environment
Cisco certifications such as CCENT, CCNA, or CCNP
ITIL v3 certification
Company
L3Harris Technologies
L3Harris Technologies provides platform management system solutions for armed forces.
Founded in 1895
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$2.25B2024-03-27Post Ipo Debt· $2.25B
1978-01-13IPO
Leadership Team
Tania Hanna
Vice President Government & Customer Relations
Chip Teets
Senior Director, International Programs, Products & Technology
Recent News
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