Greater Twin Cities United Way · 1 day ago
Suicide Prevention Call Specialist
United States
Full-time
Remote
Entry, Mid Level
$27.25/hr - $27.25/hr
2+ years expGreater Twin Cities United Way is committed to advocating for social good and developing solutions to address challenges in the community. The Suicide Prevention Call Specialist role involves providing emotional support and crisis counseling to individuals in need, ensuring their safety and well-being through effective communication and intervention techniques.
Non ProfitHealthcareAssociationHealth Care
Responsibilities
Provide emotional support and crisis counseling to callers using crisis intervention tools & techniques
Assess caller suicide risk
Complete contact report forms in a web-based iCarol database
Developing safety plans and coping skills with callers that address their needs
Receive and dial calls using a multi-line soft-phone
Request emergency services as needed to secure caller safety
Attend routine suicide prevention and crisis intervention training/workshops
Serve as part of a team of suicide prevention call specialists, create and contribute to a culture of empathy, encouragement, and continuous learning
Qualification
Required
ONLY APPLICANTS RESIDING IN MINNESOTA WILL BE CONSIDERED
Bachelor's degree in social work; psychology, or another behavioral science field preferred, and/or 2+ years working in equivalent community services or programs
Strong knowledge of mental health, crisis intervention and prevention, and phone etiquette
Strong empathy, teamwork, and interpersonal communication skills
Ability, experience, and desire to work with diverse populations
Basic computer skills and understanding
Experience calmly managing crisis situations
Able to efficiently build and maintain conversational rapport
Respect for privacy and confidentiality, especially related to HIPAA requirements
Understanding of and ability to apply mental health assessment, treatment, and service terminology
Company
Greater Twin Cities United Way
Greater Twin Cities United Way is a nonprofit organization funds health and human services agencies in a nine-county area.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Anne Soto
Director
Recent News
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