Daikin Applied Americas · 1 day ago
Technical Support Analyst II
United States
Full-time
Remote
Mid, Senior Level
$73K/yr - $117K/yr
5+ years expDaikin Applied Americas is the world's largest HVAC company, recognized by Forbes as one of America's Best-In-State Employers 2025. They are seeking a Technical Support Analyst II to provide technical advice to sales representatives and customers regarding HVAC equipment, while managing casework through Salesforce CRM and promoting technical resource retention.
ElectronicsConsumer GoodsManufacturing"Heating Ventilation and Air Conditioning (HVAC)"
Responsibilities
Provide intermediate level HVAC technical support to sales representatives, customers and service groups
Manages large amounts of incoming calls and emails
Promptly and accurately enters all incoming requests within Salesforce CRM
Maintains communication records, necessary paperwork within Salesforce
Reflect correct customer and case details with up-to-date information
Build sustainable relationships and trust with customer accounts through open and interactive communication
Identify and assess customers’ needs to achieve satisfaction and takes the extra mile to engage customers
Communicates problem areas to the appropriate parties as the need arises to ensure that problems or possible problems are surfaced, and corrective action taken in a timely manner
Provides information to customers on an on-going basis to answer questions or provide information with respect to their case status
Provide weekly and daily updates and reports of cases status and group metrics
Provides authorizations for parts warranty request upon identifying quality related opportunities
Conducts training sessions in a formal classroom or on the job site on product application, operation and maintenance
Consults and collaborates with Engineering and Manufacturing on quality and product design improvements
May provide coaching, and/or mentoring to a subordinate group or staff member
Write service literature, including flow charts and create micro videos
Works closely with Manager on metrics, service opportunities, and manuals
Qualification
Required
Associates degree or higher - preferably in HVAC or mechanical engineering-related discipline
5+ Years of commercial HVAC experience
Knowledge of commercial HVAC and refrigeration systems
Proficiency in the MS Office Suite (Outlook, Word, PowerPoint and Excel)
Outstanding relationship management and interpersonal skills
Preferred
SalesForce CRM experience
Bachelor's Degree
Benefits
Medical/Dental/Vision coverage
401K match
Paid time off and company paid holidays
Paid sick time in accordance with the federal, state and local law
Tuition Reimbursement after 6 months of continuous service
Company
Daikin Applied Americas
Daikin Applied delivers superior air quality and energy efficiency to every solution with innovation in advanced technology, IoT, and next generation compressors.
5001-10000 employees
H1B Sponsorship
Daikin Applied Americas has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (1)
2023 (1)
2022 (2)
2021 (3)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Ashish Srivastava
SVP, Chief Digital Officer (CDO)
Jeff Shusta
Senior Vice President, Corporate Strategy & Development
Recent News
Twin Cities Business
2025-12-30
2025-12-11
Company data provided by crunchbase