Modis · 14 hours ago
Application Production Support
Richmond, VA
Contract
Hybrid
Mid, Senior Level
$63/hr - $68/hrModis is seeking an Application Support Specialist for a contract position with a Fortune 500 banking client. The role involves leading incident response efforts for high-impact technology disruptions, ensuring minimal service disruption, and coordinating resources to resolve issues swiftly.
Telecom & CommunicationsConsultingInformation TechnologyInternet
Responsibilities
Lead real-time incident response efforts for high-impact technology disruptions
Facilitate cross-functional bridge calls and coordinate resolution teams
Create and send stakeholder communications related to technology incidents
Assess incident severity, business impact, and root cause using monitoring tools and system logs
Provide timely, accurate updates to stakeholders and executive leadership
Document incident timelines, actions taken, and resolution outcomes
Ensure compliance with incident management policies and governance standards
Collaborate with application owners, infrastructure teams, and support functions to restore services
Drive post-incident reviews and contribute to continuous improvement initiatives
Maintain readiness for 24/7 support and escalation protocols
Proven experience in enterprise-level incident management or technology operations
Strong understanding of IT service management (ITSM) principles and practices
Proficiency with incident tracking and collaboration tools (e.g., ServiceNow, JIRA, Microsoft Teams)
Ability to interpret technical data and communicate clearly to non-technical audiences
Excellent verbal and written communication skills, including executive-level reporting
Strong organizational skills and ability to manage multiple priorities under pressure
Proficient in Microsoft 365 Suite (Excel, Word, PowerPoint, Outlook)
ITIL Foundation Certification or equivalent
Experience in financial services or other regulated industries
Exposure to enterprise monitoring platforms and analytics tools
Ability to lead cross-functional teams in a matrixed environment
Comfortable working across time zones and supporting global operations
High emotional intelligence and situational awareness during crisis events
Passion for operational excellence and continuous improvement
Qualification
Required
Proven experience in enterprise-level incident management or technology operations
Strong understanding of IT service management (ITSM) principles and practices
Proficiency with incident tracking and collaboration tools (e.g., ServiceNow, JIRA, Microsoft Teams)
Ability to interpret technical data and communicate clearly to non-technical audiences
Excellent verbal and written communication skills, including executive-level reporting
Strong organizational skills and ability to manage multiple priorities under pressure
Proficient in Microsoft 365 Suite (Excel, Word, PowerPoint, Outlook)
ITIL Foundation Certification or equivalent
Ability to lead cross-functional teams in a matrixed environment
Comfortable working across time zones and supporting global operations
High emotional intelligence and situational awareness during crisis events
Passion for operational excellence and continuous improvement
Preferred
Experience in financial services or other regulated industries
Exposure to enterprise monitoring platforms and analytics tools
Benefits
Medical
Dental
Vision
Life insurance
Short-term disability
Additional voluntary benefits
An EAP program
Commuter benefits
401K plan
Paid Sick Leave
Holiday pay
Company
Modis
Modis is an Information Technology and Services company.
10001+ employees
H1B Sponsorship
Modis has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (5)
Funding
Current Stage
Late StageLeadership Team
Steven Rudd
CFO Modis N. America
Recent News
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