New Charter Group · 1 day ago
IT Field Engineer
Denville, NJ
Full-time
Onsite
Senior Level
5+ years expNew Charter Technologies is a company that provides managed IT support services. The IT Field Engineer role involves traveling to client offices to provide in-person IT support and collaborating with senior engineers on complex issues.
Non ProfitSocial MediaReal EstateLifestyleAssociationCommunities
Responsibilities
Traveling to client offices for in-person support
Handling a range of IT issues from Level 1 (e.g., password resets, hardware troubleshooting, PC/equipment deployment & relocation) to Level 2 (e.g., Windows server maintenance, firewall troubleshooting, LAN/WAN technologies, Microsoft 365/Google Workspace administration, and special projects)
Collaborating with senior engineers on complex issues
Creating and updating detailed documentation and entering notes into our time management system
Qualification
Required
Must be authorized to work in the United States
Loves working with people and has no problem explaining complex technical details in layman's terms
Can work on their own and be trusted to complete their tasks
They should also be able to follow instructions when required
Candidates must be detail-oriented
Has no problem creating and updating detailed documentation and entering notes into our time management system
Takes pride in their work at all times, whether the task at hand is simple or complex
Possesses strong critical thinking skills
Has the ability to see a problem or issue through to completion, all while regularly communicating with the customer
Is not afraid or too complacent to point out areas or processes that could use improvement, whether on a client's network or within our own company
Is a Team Player - everyone at our company works together and helps each other - we do not want employees that do not look out for the best interests of the team
Takes great pride in their work, no matter what task they're working on
Understands that number one rule: KEEP THE CLIENT HAPPY!
5 or more YEARS of general experience working on a Helpdesk / Service Desk and/or Field support team, supporting all aspects of small to medium sized business network technologies
A minimum of 1 YEAR experience working in a Field support role
ADVANCED LEVEL - Experience installing, updating, and troubleshooting Windows 10 & 11 operating systems, as well as desktop & laptop hardware
INTERMEDIATE LEVEL - Experience installing, configuring, troubleshooting MacOS and Mac hardware
ADVANCED LEVEL – Supporting users within an Office 365 environment
INTERMEDIATE LEVEL – Supporting users within a Google Workspace environment
ADVANCED LEVEL - Experience supporting all aspects of end-user support, including troubleshooting email, 3rd-party applications, WiFi connectivity, basic network connectivity, network drive access, website connectivity & performance, etc
Experience supporting mobile devices (smart phones, tablets, etc.)
Experience w/ network-based AntiVirus / EDR solutions (i.e., SentinelOne, CrowdStrike, Sophos, Bitdefender, Webroot, etc.)
INTERMEDIATE LEVEL - Experience maintaining & troubleshooting Windows Server OS
Experiencing installing & supporting network-based printers & copiers
INTERMEDIATE LEVEL - Experience maintaining / troubleshooting managed network switches, firewalls (SonicWALL & Cisco Meraki experience a plus), and WiFi equipment
INTERMEDIATE LEVEL - Experiencing supporting users in virtual desktop environments
Experience working w/ a network-wide monitoring systems, configuring & responding to alerts
Preferred
BONUS: Experience w/ MDM (Mobile Device Management) solutions is a plus
Benefits
Competitive salary based on experience
Medical insurance
Dental insurance
Vision Insurance
401(k) with company matching
Time off plans
Company
New Charter Group
On 03 April 2018, New Charter Group merged with Adactus Housing Group to form Jigsaw Homes Group Limited.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase