Sucrée · 3 days ago
Network Engineer - Field
Tampa, FL
Full-time
Hybrid
Entry Level
2+ years expSucrée is a technology enabler that supports clients in various industries. They are seeking a Field Technician responsible for providing on-site customer service and managing network issues for their managed services.
Food Production
No H1B
Responsibilities
Provides field technician level support to UDT customers on-site, via phone, email, and ticketing system. Interacting with UDT leadership, technical representatives, other technology services department/personnel as well as the on-site customer and security personnel
Will accurately document and rebuild network racks in accordance with best practices and customer policies and standards. Upon identification of significant issues, proactively contact the UDT supervisor and provide updates through the resolution
Will coordinate with UDT on-site network engineers and NOC to communicate and properly document the maintenance window and any relative information in a timely manner
Takes ownership and manages high-profile customer requested tasks. Proactively applies lessons learned and provides solutions towards thorough resolutions
Will openly collaborate with other UDT team members to address situations that fall outside of the standard closet rebuild
Will participate in upgrading customer environments to ensure secure and optimal network performance
Other duties as assigned
Qualification
Required
Must be extremely customer and team focused
Willing to put the customer first and ensure they are engaged regularly
Be a productive, educated, advocate for the team and UDT, utilizing your past experience to provide the highest quality support possible
1+ years of cabling local area networks, internet connectivity, or internet security appliances
2+ years of experience installing routers, switches, or wireless access points
Must be able to travel as needed to customer locations as scheduled
Ability to lift 40lbs
Preferred
An associate's degree in information technology or business is preferred and/or a combined technical certifications and job experience is required
A Cisco CCENT certification is preferred
Any other certifications or professional development units (PDUs) are a plus
Benefits
Medical
Dental
Vision
Life and disability coverage as of the 1st of the month
Health savings accounts
Flexible savings accounts
401(k) plan with company match
7 annual holidays
Unlimited paid time off
Company
Sucrée
Specialising in all things confectionary and baked goods. Company started in 2015 at the Kirribilli Markets, Sydney.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase