Samsung HVAC America · 7 hours ago
Technical Service Representative
DFW Metroplex
Full-time
Onsite
Senior Level
5+ years expSamsung HVAC America is seeking a Technical Service Representative III to provide specialized technical service support for customers and external users of Samsung HVAC products. The role involves diagnosing technical situations, maintaining internal databases, and developing training materials to enhance customer satisfaction.
"Heating Ventilation and Air Conditioning (HVAC)"Industrial EngineeringManufacturingMechanical DesignMechanical Engineering
Responsibilities
Respond to escalated Technical Support Service calls (emergency, On-Site, via phone or online). Check indicated points of trouble, analyze full requirements of Samsung HVAC equipment and test systems components
Update and maintain internal customer support database for issue tracking
Assist with development, instruction, and support updating technical training materials regarding Samsung HVAC products
May assist in preparing all levels of reports, compile data into comprehensible format, and provide information for the department’s effective customer, internal, and company communications
Participate in development and improvement of programs and activities within the Technical Services Department. This will focus on processes needed to enhance the customer experience from Samsung HVAC
Qualification
Required
Bachelor's degree or equivalent with certificate in HVAC or equivalent combination of education and experience required
5+ years specialized training and knowledge in HVAC industry
Experience in fast paced call center environment, including data entry, word processing, spreadsheets, and software
Ability to review training content and materials for highly technical HVAC products
Company
Samsung HVAC America
Samsung HVAC America delivers industry-leading heating, ventilation, and air conditioning solutions engineered for the next generation of indoor comfort.
51-200 employees
Funding
Current Stage
Growth StageRecent News
2026-02-07
Company data provided by crunchbase