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Desktop Support Analyst - W2 Only, No Third party jobs in United States
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CBTS · 1 day ago

Desktop Support Analyst - W2 Only, No Third party

positionColumbus, Ohio Metropolitan Area
timeContract
remoteOnsite
seniorityNew Grad, Entry Level
money$28/hr - $28/hr
CBTS is seeking a Desktop Support Analyst to provide technical support and resolve issues for end-users. The role involves prioritizing and communicating issues, maintaining inventory, and engaging IT resources to tackle more complex technical problems.
Cloud ComputingConsultingInformation TechnologyCloud InfrastructureService Industry
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Comp. & Benefits
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H1B Sponsor Likelynote
Hiring Manager
Lucy Barredo
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Responsibilities

Prioritize, communicate, triage, and resolve issues in a timely manner
Provide 2nd level technical support for incidents that cannot be resolved by the Service Desk; both in person and remotely
Maintain asset and software inventory
Engage appropriate IT resources and teams to resolve incidents that are beyond the scope of their ability or responsibility
Resolve complex technical problems experienced by end-users
Analyze and resolve VPN and MFA related issues

Qualification

Desktop group policy objectsRemote Support experienceTroubleshooting processesMS operating systemsConflict resolution

Required

Understand basic troubleshooting processes
Ability to quickly assess problems and identify solution
Understanding of desktop group policy objects (GPO)
Knowledge on how to re/image a workstation
Remote Support experience
Conflict resolution and management
Working knowledge of MS operating systems and applications

Company

CBTS

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CBTS provides end-to-end IT and communications solutions that allow businesses to improve efficiency, enable innovation, and mitigate risk.
dateFounded in 1994
location
Cincinnati, Ohio, USA
people-size1001-5000 employees
web-link
https://www.cbts.com

H1B Sponsorship

CBTS has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)

Funding

Current Stage
Late Stage
Total Funding
unknown
2024-02-06Acquired

Leadership Team

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Kristin Russell
Chief Executive Officer
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Phil Clark
SVP, National Territory Sales

Recent News

Business Wire
Dropzone AI Closes 2025 with 11x ARR Growth, Fortune Cyber 60 Recognition, and $37M Series B
2026-01-16
Business Wire
CBTS Appoints Caroline Burger as Chief Marketing Officer to Strengthen Market Position and Drive Growth
2025-11-10
Business Wire
CBTS Launches Data Analytics Services to Empower Enterprise AI Transformation
2025-11-04
Company data provided by crunchbase