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Kforce Inc · 14 hours ago

Service Desk Engineer

Kforce Inc is seeking a Service Desk Engineer I to join their growing IT organization in Lake Wales, FL, focusing on delivering exceptional support to internal users. This role involves troubleshooting and resolving a wide range of technical issues while providing courteous support and adhering to IT standards and safety protocols.
FinanceConsultingHuman ResourcesEmploymentFinancial ServicesStaffing Agency
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H1B Sponsor Likelynote

Responsibilities

Deliver excellent customer service by professionally guiding internal users through technical issues and resolutions
Troubleshoot and resolve hardware, software, and technology-related incidents, implementing solutions under guidance from senior team members or management
Apply technical knowledge to resolve incidents efficiently, escalating issues as needed to ensure adherence to IT, safety, and cybersecurity standards
Participate in an on-call rotation, responding to critical incidents during off-hours when scheduled (typically one week at a time)
Create and maintain technical documentation for end users and IT staff
Support IT operations in environments that may require strict adherence to safety protocols and the use of personal protective equipment (PPE)

Qualification

Technical troubleshootingCustomer serviceCybersecurity standardsTechnical documentationIT operations support

Required

Experience in a similar role, or significant knowledge, experience, and abilities to successfully perform the responsibilities listed
Ability to safely perform tasks that may include lifting, reaching, bending, walking, standing, sitting, crouching, kneeling, typing, speaking, reading (digital and printed materials), and hearing safety-related alerts
Ability to perform duties while wearing PPE such as steel-toe boots, gloves, goggles, vests, hearing protection, hard hats, and other required safety equipment in potentially hazardous environments, following all safety guidelines

Preferred

Relevant education and/or training

Benefits

Medical/dental/vision insurance
HSA
FSA
401(k)
Life, disability & ADD insurance

Company

Kforce Inc

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Kforce is a solutions firm specializing in technology, finance and accounting, and professional staffing services.

H1B Sponsorship

Kforce Inc has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (792)
2024 (667)
2023 (734)
2022 (843)
2021 (1197)
2020 (858)

Funding

Current Stage
Public Company
Total Funding
unknown
2024-05-20IPO
2014-06-08Acquired

Leadership Team

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Aaron Travis
Digital Experience Delivery Director | Kforce Consulting Solutions
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Company data provided by crunchbase