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Charge EPC · 9 hours ago

Jr. Help Desk Specialist

Sacramento, CA

Full-time

Hybrid

New Grad, Entry Level

$70K/yr - $75K/yr

Charge EPC is a rapidly growing company that provides design, procurement, and construction services for the underground utility industry. They are seeking a motivated Junior Help Desk Technician to provide technical support to end users across PCs and Apple iOS devices, while collaborating with the IT team and gaining exposure to various technologies.

Construction

Responsibilities

Provide first-level technical support to end users, both remotely and onsite

Assist with troubleshooting and resolving issues related to:

Windows-based PCs and laptops

IOS devices (iPhone and iPad)

SaaS and cloud-based business applications

Support user onboarding and offboarding, including:

Creating and disabling user accounts

Preparing and issuing devices

Assisting with access to systems and applications

Help manage IT inventory by tracking hardware, devices, and assignments

Document issues, resolutions, and basic procedures in ticketing and documentation systems

Deliver friendly, professional, and patient customer service

Work closely with other IT team members and escalate issues as needed

Travel locally to job sites to provide onsite support when required

Qualification

Windows operating systemsIOS devicesIT supportIT certificationsCustomer serviceWillingness to learnTeamworkCommunication

Required

Basic knowledge of Windows operating systems and personal computers

Familiarity with iOS devices (iPhone and iPad)

Strong interest in IT support and troubleshooting

Good communication and customer service skills

Ability to work well in a team-oriented environment

Willingness to learn and take direction

Valid driver's license and reliable personal vehicle for local travel

Associate's or bachelor's degree in Information Technology, Computer Science, or a related field OR

Relevant IT certifications (such as CompTIA A+, Network+, or similar) OR

Equivalent combination of education, certifications, coursework, or hands-on experience

Benefits

+100% paid full health benefits for you and your family

Generous paid time off

Employer funded retirement plan

Company

Charge EPC

Charge™, a DVBE design-build construction provider, serves the West Coast utility infrastructure market.

Founded in 2006

SACRAMENTO, California, US

201-500 employees

https://chargeepc.com/

Funding

Current Stage

Growth Stage

Leadership Team

Michael Robirds

Chief Executive Officer

Stephanie Hannah CPA, CCIFP

Chief Financial Officer

Company data provided by crunchbase