AAA-The Auto Club Group · 1 day ago
Supv Fleet Operations
FL-Ft. Myers ERS Fleet
Full-time
Onsite
Mid LevelAAA The Auto Club Group is a leading provider of membership, travel, insurance, and financial services. They are seeking a Supervisor of Fleet Operations to oversee towing and light service operations, ensuring team productivity and safety while providing excellent customer service.
Insurance
Responsibilities
This position is responsible for supervising towing and light service operations to include leading, guiding and empowering a team to achieve all quality and budgeted goals while ensuring safety for all
Operates service vehicle and provides emergency roadside assistance in a safe, professional manner, ensuring team has all necessary resources to provide excellent service
Provides minor mechanical assistance (jump start, fuel deliver, tire changes, lockouts)
Tows vehicles when needed
Provides training/support and assistance to Service Vehicle Operators and Coordinator Service Vehicle Operators
Resolves escalated service problems/situations
Maintains productivity standards for the team
Ensures team has all necessary resources to provide unsurpassed service by coordinating vehicle maintenance, ordering, inventorying and distributing necessary tools, parts and supplies and maintaining facility in a safe, clean and orderly fashion
Performs administrative duties such as complaint resolution, deposit compilation and reconciliation and researching, compiling and communicating various reports and information
Recruits and retains strong candidates
Coaches and mentors associates
Trains and empowers team to handle work challenges
Coordinates and facilitate monthly safety/staff meetings
Scheduling and deploys resources to ensure service demands are met
Qualification
Required
High School Diploma or equivalent
Leading others to successfully achieve goals
Related or similar roadside service work
Interacting with vendors, contractors
Preparing cost and expense reports
Assisting disabled vehicles and stranded motorists
Towing and minor automobile maintenance
Automotive fleet maintenance and repair
Resolving customer service/damage complaints
Strong safety awareness
Strong decision-making and problem-solving skills
Solid interpersonal skills
Strong customer service ability and communication skills, including written, verbal, presentation and stand-up training
Able to operate technical/diagnostic tools
Able to work under pressure and react to instructions/observations quickly and willingly
Towing procedures
Budget preparation techniques
Basic software packages (e.g. Word, Excel)
Service vehicles and related equipment used to provide emergency roadside assistance
Valid state driver's license and excellent driving record without physical restrictions which would prevent driving during day or night hours or for extended periods of time
Must pass DOT physical where required by the DOT or ACG policy
Preferred
College level coursework in Business Administration or a related field
Previous Service Technician experience
Solid mechanical background and understanding of automotive repair
Familiarity with area streets and landmarks
Working knowledge of work processing and e-mail applications. Microsoft applications knowledge is preferred
Company
AAA-The Auto Club Group
AAA - The Auto Club Group (ACG) is the second largest AAA club in North America, serving more than 13+ million members across 14 U.S.
Founded in 1901
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Joseph Richardson Jr
President and CEO
Peggy Gartin, CFA
SVP | Chief Investment Officer
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