Darktrace · 1 day ago
Technical Support Engineer
Los Angeles, CA
Full-time
Hybrid
New Grad, Entry Level
$65K/yr - $75K/yrDarktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. The role involves responding to customer queries, troubleshooting technical issues, and ensuring the software operates as expected while providing support to the customer-facing teams.
Artificial Intelligence (AI)Cyber SecurityInformation TechnologyMachine LearningNetwork Security
Responsibilities
Responding to requests for support raised in the Darktrace Customer Portal
Explaining features of the software and helping customers to get the most out of the platform
Ensuring our product is running smoothly and efficiently for our clients
Liaising between the development team and customers when issues arise
Supporting our Customer Facing teams with technical aspects of deployments
Participate in on-call weekend shifts as needed to ensure 24/7 coverage
Qualification
Required
Proven ability to work with data and analytical tools
Excellent interpersonal/communication skills, both verbal and written
An understanding of general networking and technologies is desirable but not essential
Experience of (technical) customer support and incident response procedures and practices is an advantage
Tenacious, driven & ambitious
Benefits
100% medical, dental and vision insurance, plus dependents
Paid parental leave
Pet insurance Discount
Life insurance
Commuter benefits
401(k)
Employee Assistance Program
Company
Darktrace
Darktrace is an AI company that uses cybersecurity solutions to identify, prevent, and eliminate insider threats.
Founded in 2013
1001-5000 employees
H1B Sponsorship
Darktrace has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (7)
2022 (2)
2021 (3)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$230.5MKey Investors
Brighton Park CapitalVitruvian PartnersFuture Fifty
2024-04-26Acquired
2021-04-30IPO
2020-03-25Post Ipo Secondary
Leadership Team
Jack Stockdale
CTO
Marty Overman
Executive Vice President
Recent News
Best Endpoint Protection Security (EPP) Tools, Software, Solutions & Vendors
2026-02-07
2026-01-16
2026-01-14
Company data provided by crunchbase