Apply on Employer Site

United Business Solutions, Inc. · 8 hours ago

Forward Deployed Engineer (FDE) – AI (Sierra)Agents & CRM Integrations

Foster City, CA

Contract

Hybrid

Senior Level

5+ years exp

United Business Solutions, Inc. is seeking a Forward Deployed Engineer (FDE) to design, build, deploy, and scale Sierra AI agents in production environments. This role involves working closely with product, engineering, and business stakeholders to translate complex requirements into scalable AI solutions while ensuring seamless integration with CRM systems.

ConsultingCorporate TrainingData CenterInformation TechnologyTrainingUX Design

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Design, build, configure, and deploy Sierra AI agents to support customer-facing and operational use cases

Translate business and operational workflows into agent behaviours, decision logic, and orchestration flows

Integrate Sierra agents with Salesforce, supporting: API calls, Data mapping, Case creation and updates, Customer context retrieval, Escalations to human agents, Status tracking and reporting, Troubleshooting sync issues to ensure a unified agent and customer experience

Partner closely with product, CX, and other stakeholders to translate business goals into technical reality

Own end-to-end delivery from requirements gathering and solution design to testing, staging, and go-live

Debug, monitor, and optimize agent performance in production

Establish best practices for agent reliability, observability, and safe deployment

Act as a technical bridge between platform engineering teams and business stakeholders

Qualification

AI agent deploymentCRM integrationRESTfulSOAP APIsJavaScript/TypeScriptPythonJavaGitPostmanTroubleshooting skillsCustomer interactionAgile environment experienceCloud platforms

Required

5+ years of experience in software engineering, solutions engineering, or forward-deployed roles

Hands-on experience building and deploying AI agents, conversational systems, or workflow automation

Strong understanding of CRM concepts such as: Customer records and profiles, Cases, Omnichannel interactions

Expert-level understanding of RESTful and SOAP APIs

Experience integrating systems via APIs, webhooks, or middleware

Expertise with tools such as Git and Postman

Strong proficiency in JavaScript/TypeScript, Python, and/or Java to write production-level code, scripts, and data transformations

Strong troubleshooting and debugging skills in production environments

Ability to work directly with customers or internal stakeholders to drive outcomes

Preferred

Direct experience with Sierra or similar agent platforms

Experience integrating with Salesforce Service Cloud or other enterprise CRMs

Familiarity with LLM-based systems, prompt engineering, or agent orchestration frameworks

Experience working in customer support, CX, or operations-driven environments

Exposure to cloud platforms such as AWS, GCP, or Azure

Experience in fast-moving or startup-like environments

Company

United Business Solutions, Inc.

Founded in 2012

Monmouth Junction, New Jersey, USA

201-500 employees

https://www.ubsols.com

H1B Sponsorship

United Business Solutions, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

Funding

Current Stage

Growth Stage

Leadership Team

Tarwinder Singh

Founder / Managing Partner

Company data provided by crunchbase