Heidi · 8 hours ago
Enterprise Solutions Lead
New York, United States
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expHeidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care. The Enterprise Solutions Lead will build and lead Heidi's enterprise commercial function, establishing long-term strategic partnerships with health systems and pioneering enterprise capabilities to drive adoption and create measurable value.
Artificial Intelligence (AI)Business Process Automation (BPA)Health CareSoftware
Responsibilities
Build and execute Heidi's enterprise go-to-market strategy for large health systems, hospital networks, and multi-site medical organisations
Establish and nurture C-suite relationships with enterprise healthcare customers (e.g. CEO, CTO, CIMO levels), positioning Heidi as the go-to strategic partner in clinical AI and workflow transformation
Grow and expand Heidi’s commercial relationships by pinpointing and proving new opportunities to capture genuine customer value
Support complex, multi-stakeholder sales cycles, working with procurement, IT security, clinical leadership, and executive decision-makers
Define pricing, packaging, and commercial models for enterprise customers, including multi-year contracts, pilot programs, and expansion pathways
Drive pipeline generation through strategic partnerships, executive outreach, and leveraging your network across the healthcare ecosystem
Pioneer and scale Heidi's forward-deployed enterprise model, embedding technical and implementation teams directly within customer organisations to drive rapid adoption and build out measurable value
Work hands-on alongside customer teams—clinicians, IT leaders, and operational staff—to deeply understand workflows, identify high-impact use cases, and apply Heidi's capabilities to solve real-world problems at scale
Own end-to-end deployment success, moving quickly from pilot to production and ensuring customers achieve meaningful clinical, operational, and financial outcomes
Build and lead a team of forward-deployed engineers, implementation specialists, and relationship managers who combine technical expertise with exceptional customer obsession
Establish templates, engagement models, and deployment playbooks that balance high-touch customer service with scalability
Shape Heidi's enterprise strategy and roadmap by synthesising insights from the field domestically and globally, identifying patterns across deployments, and advocating for high-value capabilities that unlock new markets and use cases
Partner closely with Product and Engineering teams to guide prioritisation, translating customer needs into product requirements and ensuring enterprise feedback directly shapes product evolution
Identify opportunities to generalise customer-specific solutions into reusable capabilities, accelerating time-to-value for future enterprise customers
Define and own enterprise-level success metrics, tracking deployment velocity, utilisations rates, commercial impact, and customer expansion across the installed base
Work in close partnership with Sales, Product, Engineering, Customer Success, and Clinical teams to ensure seamless handoffs, aligned execution, and world-class customer experience
Serve as the voice of enterprise customers internally, advocating for their needs while balancing product vision and strategic priorities
Build operating cadences, feedback loops, and communication frameworks that ensure field insights flow back to core product teams and inform strategic decision-making
Recruit, mentor, and lead a fast-paced, high-performing team that combines technical excellence with commercial discipline and customer understanding
Qualification
Required
8+ years of experience in Sales Engineering or Solutions Architecture, preferably in SaaS, healthcare, or enterprise software
Strong working knowledge of integration protocols (REST APIs, SAML/OIDC, SCIM), enterprise architecture, and security standards
Experience supporting sales cycles with large healthcare providers, health systems, or EMR vendors is highly valued (FHIR/HL7 familiarity a plus)
Ability to synthesize complexity and communicate clearly to both technical and non-technical audiences
Comfortable operating autonomously in a fast-paced, early-stage environment
A trusted partner to sales and a credible voice in the room with technical leaders on the customer side
Preferred
Experience in healthtech, startups, or regulated industries
Benefits
Healthcare, Dental, Vision benefit options
401k with 3% match
Personal development budget of $500 per annum
Become an owner, with shares (equity) in the company
Company
Heidi
Heidi is the AI Care Partner designed to expand clinical capacity by automating administrative work – documentation, form filling, and task management - so clinicians can focus on patients.
51-200 employees
H1B Sponsorship
Heidi has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
Funding
Current Stage
Growth StageTotal Funding
$91.55MKey Investors
Point72 VenturesGrow Digital Health Midlands AcceleratorHeadline
2025-10-06Series B· $65M
2025-05-13Non Equity Assistance
2025-03-03Series A· $16.6M
Leadership Team
Thomas Kelly
Co-Founder & CEO
Waleed Mussa
Co-Founder
Recent News
2025-12-26
Startup Daily
2025-12-24
HealthCareIT News
2025-12-10
Company data provided by crunchbase