Bright Minds · 11 hours ago
Service Desk Technician
Lenexa, KS
Full-time
Onsite
Entry, Mid Level
$25/hr - $30/hrBright Minds is searching for an experienced Service Desk Technician to provide high-quality technical support in a fast-paced, enterprise environment in the Lenexa, KS area. This role supports a user base of 1,000+ employees and requires a customer-focused professional who takes full ownership of service desk tickets from intake through resolution.
Staffing & Recruiting
Hiring Manager
John Pearce
Responsibilities
Provide high-quality technical support in a fast-paced, enterprise environment
Support a user base of 1,000+ employees
Take full ownership of service desk tickets from intake through resolution
Provide both onsite and remote Level 1 / 2 support in a Windows-based enterprise environment
Serve as a primary point of contact for incoming service desk requests
Support onboarding new hires by setting up accounts, provisioning equipment, and ensuring system access
Deploy and troubleshoot laptops, desktops, mobile devices, and peripherals
Resolve connectivity, application, and access issues, with a strong focus on Microsoft Outlook and Office applications
Qualification
Required
Proven Windows Service Desk experience in an enterprise environment supporting organizations with 500-1,000+ users
Strong ticket ownership mentality with the ability to manage issues end-to-end and escalate to tier 2 / 3 when needed
Hands-on experience supporting employee onboarding and equipment provisioning
Comfortable supporting field users and remote staff
Proficiency with Microsoft Outlook troubleshooting and user support
Strong customer service, communication, and problem-solving skills
Active Directory experience (user accounts, groups, password resets) is desired
Experience with ticketing systems and asset management tools
Benefits
Employer Paid Benefits
Benefits
Company
Bright Minds
Bright Minds is a WBE-certified recruiting firm specializing in IT, Engineering, and Accounting & Finance skill sets.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase