Barnes & Noble College · 9 hours ago
Department Manager- Technology Focus & Client Support (Full-time)
Chapel Hill, NC
Full-time
Onsite
Entry, Mid Level
2+ years expBarnes & Noble College is a retail partner for nearly 800 colleges and universities nationwide. They are seeking a Tech Shop Department Manager to oversee technology needs, supervise team members, and ensure outstanding customer service in a dynamic retail environment.
Retail
Responsibilities
Provide on-site support for in-shop repair on a wide variety of computers and peripherals using advanced computer and electronic repair techniques and test equipment
Ensure that quality service is provided in a timely manner; resources are effectively utilized; and that warranty services are conducted for full reimbursement from manufacturers
Build relationships with third party vendors for technical information and repair solutions, while following established procedures to obtain parts; return defective/replaced parts; prepare accurate quotes, invoices, and billing
Remain knowledgeable of new and emerging technologies, diagnostic, and test procedures
Maintain a presence on the sales floor to greet customers, answer questions, communicate technical requirements/information to non-technical buyers, and assist with purchases when necessary
Assign work and provide focused direction to team members to manage and accomplish multiple projects to ensure the proper execution of the workload
Maintain an appealing sales floor—tag, shelf, arrange, clean, and organize product or space within the store according to specific criteria
Provide periodic assistance with processing sales transactions involving cash, credit, or financial aid payments
Qualification
Required
Candidates must be a minimum of 18 years of age to be considered for employment
2-year experience as a computer repair technician; an equivalent combination of education, certification and experience will be considered
A+ and/or Apple certified or able to achieve certification within 60 days required
Experienced with Windows 7, 8, & 10 & Apple O/S & IMac
Must have hardware diagnostics and repair experience
Knowledgeable of and able to use POS sales, billing, and inventory systems
High energy, self-starter who is adept at work on independent and on team tasks
Friendly personality, with strong written and verbal communication skills
Outstanding customer service skills to work with vendors, customers, and team members
Above average math and computer skills
Ability to work a flexible schedule including evenings, weekends, and holiday
Preferred
Experience in a retail setting, marketing, and/or IT preferred
Basic programming and web page development maintenance a plus
Experienced with parts ordering and inventory control
Company
Barnes & Noble College
Barnes & Noble College, the flagship business of Barnes & Noble Education, acts as more than just a vendor on the 751 campus.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Brian Stark
Chief Operating Officer
Marc Eckhart
Vice President of Strategic Partnerships
Recent News
2026-01-11
MarketScreener
2026-01-06
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