Adventist Health · 21 hours ago
Program Manager - Patient Experience
Los Angeles, CA
Full-time
Onsite
Mid, Senior Level
5+ years expAdventist Health White Memorial is a leading healthcare provider located in Boyle Heights, Los Angeles. The Program Manager - Patient Experience is responsible for managing initiatives to enhance patient experience, overseeing personnel, and ensuring the effectiveness of patient care processes.
Non ProfitFamily & CareHealthcareWellnessHospitalElder CareHealth CareMedical
Responsibilities
Optimizes system outputs by evaluating and increasing the effectiveness and efficiency for meeting patient experience needs and expectations. Translates the findings from assessment activities of patient experience in a manner that facilitates the recognition of both the patient’s family and the patient’s contextual environment. Develops action plans to achieve organization goals and to meet and exceed patient expectations
Provides analysis and interprets patient metrics and leads efforts to develop and refine analysis of patient experience data. Consults across the system on all aspects of the patient experience. Engages the workforce to address patient experience satisfaction needs by prioritizing complex issues, clarifying unclear issues, problem solving resource constraints, and identifying critical informational needs. Ensures on-going communication with department managers, front line staff, faculty and residents to identify process flow areas affecting the patient experience
Supervises and improves the workforce’s understanding of the various dimensions of the patient experience including, knowledge of disease and care (diagnosis, treatment, and procedures), emotional state (fear, anxiety, uncertainty), familial support (absent or present), previous experience (negative [trauma] as well as positive past experiences), Spiritual belief system (faith, worship, rituals, a, artifacts, practices). Facilitates recruitment, training, performance management, supervision, retention and appropriate utilization of staff to promote efficiency and retention
Manages and directs results submissions, preparation of materials, and ensures compliance with regulations and guidelines
Performs other job-related duties as assigned
Qualification
Required
Bachelor's Degree or equivalent combination of education/related experience: Required
Hospital Fire and Life Safety (HLFS): Required
Preferred
Master's Degree: Preferred
Five years' technical experience: Preferred
One year's leadership experience: Preferred
Company
Adventist Health
Adventist Health is a Adventist Health is a not-for-profit health care organization .
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Gwen Mathews
CEO Ukiah Valley Medical Center, SrVP Operations AH Northern Cal Network
Kerry L. Heinrich
President and CEO
Recent News
The Business Journal
2025-12-11
The Business Journal
2025-11-13
Company data provided by crunchbase