Maven AGI · 11 hours ago
Senior Solutions Engineer
Boston, MA
Full-time
Hybrid
Senior LevelMaven AGI is an enterprise AI platform focused on delivering artificial general intelligence for customer service. As a Senior Solutions Engineer, you will drive the adoption of AI solutions by understanding customer challenges and designing tailored solutions that demonstrate tangible business value.
Artificial Intelligence (AI)Enterprise SoftwareEnterpriseGenerative AIMachine Learning
Responsibilities
Lead compelling technical demos and proof-of-concept exercises that guide prospects through the art of the possible with AI-powered customer support
Partner with sales to translate customer requirements into tailored solutions, scoping engagements that address specific pain points and deliver measurable ROI
Engage directly with customers—from VPs of Support to CTOs—to understand their business goals and technical requirements, acting as a trusted advisor throughout the sales cycle
Run proof-of-concept engagements as the primary technical resource, ensuring successful outcomes that build confidence and drive deals forward
Build clear implementation plans that capture requirements, define scope, and enable smooth handoffs to Forward Deployed Engineers and post-sales teams
Build and modify demo applications using AI-assisted development tools to showcase product capabilities and support customer-specific use cases
Gather insights from customer interactions to inform product development and improve our offerings
Qualification
Required
Technical Demonstrations: Lead compelling technical demos and proof-of-concept exercises that guide prospects through the art of the possible with AI-powered customer support
Solution Design & Scoping: Partner with sales to translate customer requirements into tailored solutions, scoping engagements that address specific pain points and deliver measurable ROI
Customer Discovery: Engage directly with customers—from VPs of Support to CTOs—to understand their business goals and technical requirements, acting as a trusted advisor throughout the sales cycle
POC Ownership: Run proof-of-concept engagements as the primary technical resource, ensuring successful outcomes that build confidence and drive deals forward
Implementation Planning: Build clear implementation plans that capture requirements, define scope, and enable smooth handoffs to Forward Deployed Engineers and post-sales teams
Demo Development: Build and modify demo applications using AI-assisted development tools to showcase product capabilities and support customer-specific use cases
Feedback Loop: Gather insights from customer interactions to inform product development and improve our offerings
Obsessively Curious: You tinker with things until you understand them. You're a self-starter who thrives when there's no playbook
Comfortable with AI-Assisted Development: You regularly use tools like Claude Code, Cursor, or GitHub Copilot. You can understand what code does at a high level and leverage AI to build functional demos and prototypes
Technically Fluent: Comfortable with NodeJS/NextJS/TypeScript stack. Foundational knowledge of software development lifecycle, cloud infrastructure, and basic security concepts
Broad AI/LLM Understanding: You understand how enterprise AI solutions work (RAG, embeddings, knowledge retrieval) at a conceptual level, with the ability to learn depth on the job
Sales-Focused Mindset: Previous experience in sales engineering or pre-sales, with a track record of supporting successful sales outcomes
Confident Communicator: Comfortable presenting technical content to audiences with more experience and seniority than you. You become the product expert in the room
Thrives in Ambiguity: You can prioritize effectively when facing competing demands with limited guidance. You're comfortable making decisions without a playbook
Customer-Centric: Strong interpersonal skills with the ability to build relationships and influence decision-makers at all levels
Familiarity with NodeJS/NextJS/TypeScript (primary stack)
Regular use of AI-assisted development tools (Claude Code, Cursor, GitHub Copilot, etc.)
Foundational understanding of SDLC, CI/CD, and development workflows
Basic knowledge of cloud infrastructure (AWS, GCP, or Azure concepts)
Understanding of basic security posturing and compliance considerations
Ability to read, understand, and explain code—even when AI-generated
Experience with REST APIs
Preferred
Experience with ETL tools, and data integration solutions
Background in customer support operations or CX technology
Experience with platforms like Salesforce, Zendesk, or Freshdesk
Benefits
Competitive salary
Comprehensive benefits
Meaningful equity
Company
Maven AGI
Generative AI platform to reimagine customer experience starting with support
Founded in 2023
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$78MKey Investors
Dell Technologies CapitalM13
2025-06-18Series B· $50M
2024-05-29Series A· $20M
2023-12-01Seed· $8M
Leadership Team
Sami Shalabi
Co-Founder & CTO
Recent News
Crunchbase News
2025-12-26
2025-10-23
Company data provided by crunchbase