OneTrust · 7 hours ago
IT Operations Engineer
San Francisco, CA
Full-time
Hybrid
Mid Level
$33.35/hr - $50.03/hr
3+ years expOneTrust is an innovative company focused on enabling responsible data use and AI. They are seeking an IT Operations Engineer to deliver exceptional IT services, ensuring the stability and security of their IT systems while troubleshooting technical issues and implementing process improvements.
Artificial Intelligence (AI)ComplianceCyber SecurityData GovernanceInformation TechnologySoftware
Responsibilities
Analyze and resolve requests regarding IT systems issues and enhancements, leveraging analytical skills to diagnose root causes, implement timely and effective solutions, and drive continuous improvements through system modifications and process enhancements
Diagnose and resolve Windows and macOS hardware, software, and network issues through user consultation and system analysis
Administer, enhance, and support IT systems and applications (e.g., Entra ID, MDM, and SaaS-based tools) to ensure seamless integration, optimize workflows, and improve user productivity
Configure, install, and monitor IT systems, maintain accurate inventory and asset records, and document best practices, ensuring all incidents, service requests, and changes are logged effectively
Participate in the design, implementation, and deployment of technology solutions that enhance system performance, user experience, and organizational scalability
Develop and deploy custom solutions for SaaS productivity and collaboration tools to streamline workflows and enhance productivity
Configure and maintain on-site office technologies such as meeting spaces, security systems, and enterprise networks
Plan and execute secure and efficient deployments, system configurations, and policy enforcements by planning, testing, and implementing solutions while adhering to best practices
Qualification
Required
3+ years of experience in IT Support, IT Operations, or a similar technical role in a global company
Experience configuring and supporting Windows and macOS endpoints and their MDM platforms
Familiarity with Microsoft Azure AD, Microsoft 365, and SaaS solutions such as Atlassian, Zoom, and Lucidchart
Experience managing and participating in IT projects, collaborating with stakeholders and peers to ensure the successful delivery of business outcomes
Proficiency with ITSM and Agile project management platforms such as Jira
Experience providing support for iOS and Android devices
Ability to work autonomously and collaborate with team members in a hybrid work environment, including taking ownership of IT service delivery and coordinating support for both in-person and remote employees
Preferred
Technical certifications such as Microsoft Azure Administrator, ITIL, and CompTIA (A+, Network+, etc.)
Experience developing SaaS automations and integrations
Experience deploying and maintaining physical office technologies such as Teams rooms, enterprise networks (e.g. Meraki), and physical security systems
Understanding of ITIL frameworks and best practices to enhance IT service delivery and operational efficiency
Experience managing or developing a global asset management ecosystem using SaaS platforms such as Oomnitza, Firstbase, Allwhere, or similar tools
Benefits
Comprehensive healthcare coverage
Flexible PTO
Equity RSUs
Annual performance bonus opportunities
Retirement account support
14+ weeks of paid parental leave
Career development opportunities
Company-paid privacy certification exam fees
Company
OneTrust
OneTrust is the AI-Ready Governance platform helping organizations accelerate innovation while ensuring responsible data use.
1001-5000 employees
H1B Sponsorship
OneTrust has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (8)
2022 (104)
2021 (110)
2020 (94)
Funding
Current Stage
Late StageTotal Funding
$2.07BKey Investors
Generation Investment ManagementSoftBank Vision FundTCV
2023-07-24Series Unknown· $150M
2023-03-31Secondary Market· $1B
2021-04-06Series C· $210M
Leadership Team
Kabir Barday
Founder, CEO
Guido Torrini
Chief Financial Officer
Recent News
Hypepotamus
2025-12-24
2025-12-02
Company data provided by crunchbase