Veolia | North America · 1 day ago
Supervisor Customer Service
Wakefield, RI
Full-time
Onsite
Entry, Mid Level
2+ years expVeolia North America is the leading environmental company in the United States, specializing in water, waste, and energy management services. The Supervisor Customer Service will oversee the Customer Service Department, ensuring efficient operations and quality service delivery while managing accounting tasks and revenue integrity.
EnergySustainabilityEnergy ManagementEnvironmental ConsultingWaste Management
Responsibilities
Supervises Customer Service Department:
Responds to customer inquiries
Daily Checks and Balance of customer payments/daily balancing of Cash tally
Administration and processing: Billing, Procurement
CSR backup (when CSR is out of office)
Oversees Metering Tasks
Supervise Credit and Collections
Processes Customer Refunds
Accounting Tasks:
Performs local bank call outs to Mellon for Reconciliation
Administration and Processing: Inventory Control
Preparation of yearly Company budgets (Revenue, expense, payroll, unbilled revenue, and customer count)
Local Bookkeeping Tasks
End of Month accounting Tasks
Prepares and sign off on Bank Reconciliations
Revenue Integrity:
Prepares and reports Unbilled Revenue to accounting on a monthly basis
Completes Consumption and Revenue reporting for month end
Checks all payment stubs to the list of tenders for the day
Assists manager with monthly variance reporting
Completes KPI reporting
Oversee Customer Billing/Complete weekly Consumption Revenue Reporting
Administrative Tasks:
Prepares quarterly and yearly reports for Veolia, RI State, Regulatory (PUC)
Enters Weekly Time entry in Peoplesoft for Field personnel
Balances Vacation in Peoplesoft and prepares reporting spreadsheet
Manages Cross Connection Control program with Planning Specialist
Manages office in managers absence
Performs other misc. administrative tasks when manager is out of the office
Qualification
Required
High School Diploma/GED is required
Minimum of 2 years of supervisory experience
Experience in office logistics, workflow streamlining and reallocating resources
Proficient in computer software applications such as Google Suite, Peoplesoft, and billing software
Excellent communication skills on the phone
Have excellent organizational skills, communication skills, problem solving and leadership skills
Excellent supervisory, interpersonal, and problem solving abilities
Work independently exercising independent judgment and discretion
Flexibility to shift priorities and perform under pressure
Must work directly with the company manager keeping abreast of all billing and accounting updates and changes
Ability to relate and interface effectively with management, diverse groups and employees
Able to effectively handle and prioritize multiple tasks and responsibilities
Ability to interpret, apply and explain rules, regulations, and policies
Ability to manage situations that require a high degree of confidentiality
Ability to work alone and with others
Preferred
An associates degree in business or accounting is desired
Bookkeeping background
Benefits
Paid time off policies
Health
Dental
Vision
Life insurance
Savings accounts
Tuition reimbursement
Paid volunteering
401(k) plan
Company
Veolia | North America
For more than 170 years, Veolia has been by the side of cities, industries and communities to help them manage, regenerate and protect their critical resources in the face of environmental challenges.
5001-10000 employees
H1B Sponsorship
Veolia | North America has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (15)
2024 (17)
2023 (8)
2022 (10)
2021 (9)
2020 (20)
Funding
Current Stage
Late StageLeadership Team
Bob Cappadona
President and CEO at Veolia North America
Christina DeLago
Chief of Staff - CEO
Recent News
2025-11-25
Providence Business News
2025-09-13
Company data provided by crunchbase