Kustomer · 20 hours ago
Software Enginer, Developer Experience
United States
Full-time
Remote
Senior Level
5+ years expKustomer is a leading conversational CRM platform focused on enhancing customer experience through intelligent tools. They are seeking a Developer Experience Engineer to improve the developer experience across the engineering organization by modernizing tools and accelerating product delivery, with a strong emphasis on AI integration.
Customer ServiceEnterprise SoftwareSaaSCRM
Responsibilities
Design, build, and deploy AI agents and automation that accelerate every phase of the SDLC, from code generation and review through testing, deployment, and monitoring, making AI and agentic participants a core part of how software gets built at Kustomer
Stay at the forefront of AI and automation tooling, rapidly evaluating and incorporating forward thinking solutions to continuously push quality, efficiency, reliability, and development velocity
Partner with engineers across teams to identify friction, design solutions, and iterate quickly, championing best practices that drive real adoption of AI-powered tools across the engineering organization
Qualification
Required
Proven experience in a developer experience, developer tooling or platform engineering role
Experience evaluating, implementing and advocating for AI developer tools to solve complex engineering problems
5+ years of full-stack programming background with the ability to design systems end-to-end with high-level programming languages like Go, Python, JavaScript, etc
Ability to see the big picture across engineering and product to identify systemic inefficiencies
Degree in Computer Science or a related disciplines
Preferred
Experience with containers and deployment with ECS and Terraform is a big plus
Benefits
100% healthcare coverage
401K
WiFi and Mobile reimbursement
Generous vacation policy
Pension
Supplemental health insurance
Other perks
Company
Kustomer
Kustomer is an omnichannel Software-as-a-Service (SaaS) CRM platform specializing in customer service.
201-500 employees
H1B Sponsorship
Kustomer has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (5)
2023 (3)
2022 (3)
2021 (5)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$233.5MKey Investors
Battery Ventures,RedpointCoatueTiger Global Management
2025-07-23Series Unknown
2023-05-15Series Unknown· $60M
2020-11-30Acquired
Leadership Team
Brad Birnbaum
Chief Executive Officer
Jeremy Suriel
Chief Technology Officer
Recent News
2025-12-18
Destination CRM
2025-12-12
Company data provided by crunchbase