StubHub · 15 hours ago
GCS Training Manager
Atlanta, GA
Full-time
Hybrid
Senior Level
$81K/yr - $95K/yr
5+ years expStubHub is on a mission to redefine the live event experience on a global scale. As the GCS Training Manager, you will lead the strategy and effectiveness of global new hire training, ensuring agents are equipped with the necessary skills to deliver exceptional customer service.
TravelMarketplaceE-CommerceTicketing
Responsibilities
Own and continuously improve global new hire training across in-house and outsource partners, ensuring a consistently high standard of delivery and a strong focus on reducing time-to-proficiency
Evaluate and improve training effectiveness using available data, while identifying gaps and recommending additional data and reporting needs to better measure outcomes
Partner with GCS and Operations teams to understand current training processes and content, provide recommendations, and lead improvements where appropriate
Ensure training readiness for business changes, including new processes, policies, and products, while driving retention and compliance
Establish a structured review cycle for all training content to ensure accuracy, relevance, and alignment with evolving business needs
Provide governance and oversight of outsource partner training, including trainer quality, certification, performance monitoring, and continuous improvement
Support training for tenured team members, supervisors, and managers, identifying opportunities to improve customer experience, performance, and leadership capability
Lead and develop the training and instructional design team, ensuring strong performance, growth, and alignment to business priorities while evolving the training organization as the business scales
Support People team initiatives where training enablement is required
Maximize training tools and technology, ensuring current platforms are used effectively and evaluating opportunities to improve or introduce new tools where gaps exist
Additional Responsibilities as assigned
Qualification
Required
5+ years of experience in customer service leadership including training and instructional design
3+ years of experience leading global teams
Strong experience with training tools, LMS platforms, and content development methodologies
Proficiency with MS Office, PowerPoint, and project management tools (e.g., Airtable, JIRA)
Preferred
Experience with large-scale contact centers, global operations, or eCommerce Tech
Benefits
Accelerated Growth Environment: Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you can scale your career.
Top Tier Compensation Package: Enjoy a rewarding compensation package that includes premier benefits, aligning with our commitment to recognizing and valuing your contributions.
Paid Time Off: Generous Paid Time Off, allowing you to manage your schedule and recharge as needed.
Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package featuring 401k and premium Health, Vision, and Dental Insurance options.
Team-Building Events: Engage in vibrant team events that foster camaraderie and collaboration, creating an atmosphere for celebrating your professional and personal growth.
Company
StubHub
StubHub is a ticket marketplace where users buy and sell tickets for sports, concerts, theater, and live events. It is a sub-organization of eBay.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$59.23MKey Investors
ViagogoStephens GroupBEA Systems
2025-09-17IPO
2021-12-23Series Unknown· $39.63M
2021-09-08Acquired
Leadership Team
Connie James
Chief Financial Officer
Recent News
2026-02-05
Sports Business Journal
2026-01-23
Company data provided by crunchbase