Chenega MIOS SBU · 1 day ago
Junior IT Helpdesk Technician II – Service Center
Washington, DC
Full-time
Onsite
Entry Level
$23.18/hr - $24.04/hr
1+ years expChenega MIOS is a company focused on providing integrated enterprise IT support to Federal customers. They are seeking a Junior IT Helpdesk Technician II to provide in-person desktop support for users, supporting Tier II technical troubleshooting and workstation setup.
Defense & Space
No H1B
U.S. Citizen Only
Responsibilities
Respond to end-user tickets for hardware, software, and network issues
Write clear and straightforward email correspondence with users to relay pertinent information or instructions
Track and resolve issues using ticketing systems
Provide VIP support as needed and maintain documentation
Other duties as assigned
Qualification
Required
Bachelor's degree and 1+ years of relevant experience; OR
High school diploma or GED equivalent with 4+ years of relevant experience (unfinished college time can be counted as experience)
Active CompTIA A+ certification
Must be a US Citizen and able to obtain Public Trust Clearance
Ability to work independently and yet be effective within a team setting
Must be capable of managing multiple efforts with time-related constraints in a fast-paced environment
Able to remain composed and professional while speaking to customers
Ability to work nights, weekends, and holidays as needed
Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals
Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others
Excellent skills in Microsoft Word, Excel, and other Office applications
Ability to train end users on frequently asked technical issues
Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired
Good problem-solving skills; ability to visualize a problem/situation and think abstractly to solve it
Preferred
Active CompTIA A+ certification
Company
Chenega MIOS SBU
Chenega Corporation’s MIOS Strategic Business Unit (SBU) provides innovative solutions for federal, DOD, and commercial customers around the globe.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Chet Husk
Chief Technical Officer
Sarah Bruno, SHRM-CP
Human Resources Business Partner
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