Continental · 22 hours ago
Customer Relations Representative (Fluent in French)
Fort Mill, SC
Full-time
Hybrid
Entry Level
1+ years expContinental is a technology company that develops pioneering technologies and services for sustainable and connected mobility. They are seeking a friendly and empathetic Customer Relations Representative who will be the primary point of contact for customers, providing exceptional support and ensuring satisfaction with their products and services.
RetailTransportationManufacturingAutomotive
Responsibilities
Respond to customer inquiries via phone, email, and chat in a timely and professional manner
Actively listen to customer concerns and provide appropriate solutions
Maintain accurate records of customer interactions using our SAP/Global Complaint system
Collaborate with other departments to resolve complex customer issues
Identify and report common customer concerns to help improve our products and services
Participate in ongoing training to stay updated on company policies and product knowledge
Contribute to a positive team environment by supporting colleagues and sharing best practices
Qualification
Required
Fluent in French and English
Excellent verbal and written communication skills
Strong active listening and problem-solving abilities
Experience with conflict resolution and de-escalation techniques
Proficiency in Customer Service software (e.g., Zendesk, SAP, etc.)
Familiarity with Microsoft Office Suite
1-3 years of Customer Service experience
Ability to remain calm and professional in high-pressure situations
Strong attention to detail and ability to multitask effectively
Flexibility to work various shifts, including holidays, as needed
Bachelor's degree in Related field
Benefits
Immediate Benefits
Paid Time Off
Volunteer Time Off
Tuition Assistance
Employee Discounts, including tire discounts
Competitive Bonus Programs
Employee 401k Match
Diverse & Inclusive Work Environment with 20+ Employee Resource groups.
Hybrid Work
Employee Assistance Program
Future Growth Opportunities, including personal and professional
And many more benefits that come with working for a global industry leader!
Company
Continental
Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2000-06-30IPO
Leadership Team
Aruna Anand
President and CEO, Continental Automotive, North America
Eva Lim
HRBP / Talent Acquisition & Employer Branding
Recent News
2026-02-03
2026-02-03
Company data provided by crunchbase