McLaughlin Body Company · 5 hours ago
Quality Engineer
McLaughlin Body Company is seeking a Quality Engineer to establish business relationships with customers and provide exceptional customer service in response to quality complaints. The role involves maintaining Quality Control Plans, solving quality problems, and participating in various quality assurance activities to ensure product standards are met.
Responsibilities
Identify and document the dimensional and appearance Key Characteristics (KC) of each assigned product. This includes customer dictated KCs and those identified by MBC
Work with engineering in the development of gauges and fixtures to control dimensional KCs
Assist operations in the training of employees in the use of all gauging and fixturing
Collect product quality data and maintain charts on Key Performance Indicators (KPI), to include First Pass Yield (FPY), Defects Per Unit (DPU) and Delivered PPM (DPPM)
Regularly post KPIs on communication boards in the operating areas, including posting of customer feedback (VOC) and quality alerts
Work with engineering and operations personnel to drive quality defects back to the root cause and develop corrective and preventive actions
Participate in scheduled CQAs and communicate findings back to the operations personnel
Participate in MRBs and in determining disposition of NCM
Request, review, and approve supplier PPAPs
Support the completion of all requested forms in support of customer PPAPs, including but not limited to Appearance Acceptance Reports, Control Plans, Dimensional Results, Balloon Diagrams, Part Submission Warrants, Process Flow Diagrams and Process FMEAs
Submit and track customer 8D reports
Serve as escalation step for supplier non-conformances
Participate in the AQP Process, ensuring plant readiness for product and process changes and new product introductions
Frequent communications and visits with customer to support a partnership relationship
Conduct and/or participate in supplier development activities for key suppliers
Quality improvement programs that target DPPM
Provide current, accurate quality performance metrics to operations
Coaching and developing inspectors
Setting performance improvement goals for the KPIs
Qualification
Required
Requires bachelor's degree in technical engineering or three to five years of related experience, or a combination of education and related experience