San Diego State University · 9 hours ago
Registration Services Coordinator (Administrative Support Coordinator I)
SD Metro Area
Full-time
Hybrid
Entry Level
$4,047/mo - $5,896/mo
2+ years expSan Diego State University is seeking a Registration Services Coordinator who will support student enrollment and academic progress through administrative and enrollment services. This role involves interpreting enrollment policies, providing customer support, and maintaining academic records integrity while focusing on student retention and success.
EducationSustainabilityUniversities
No H1B
Responsibilities
Provide enrollment services and customer support related to registration, grades, transcripts, residency, and academic records through in-person, phone, email, and digital platforms
Review and process student petitions and academic record updates while ensuring accuracy, timeliness, and compliance with FERPA, CSU, and university policies
Assist students, faculty, staff, alumni, and the public in navigating enrollment procedures and resolving complex or non-routine issues
Maintain the integrity and confidentiality of academic records, including enrollment and degree verifications, through accurate data processing
Contribute to enrollment management strategies and continuous improvement initiatives to enhance service quality and responsiveness
Qualification
Required
Fully functional knowledge of and skill in standard office procedures and practices
Ability to understand and operate in a variety of organizational structures
Thorough knowledge of English grammar, spelling, and punctuation
Ability to clearly communicate orally and in writing
Ability to use and quickly learn new office support technology systems and software packages
Several years of related office work experience
Preferred
At least 2 years of clerical, administrative support experience in customer service
Working knowledge of CSU residency rules and regulations
Thorough understanding of the 1974 Family Educational Rights to Privacy Act (FERPA) in terms of releasing information on students
Working knowledge of USCIS immigration classifications and immigrant visas
Demonstrated ability to guide students through enrollment processes and provide comprehensive support to students, faculty, staff, alumni, and the broader campus community
Experience working in an enrollment services division or Registrar's office
Experience in a university setting working with diverse student populations
Benefits
Generous Time Off: 15 paid holidays, vacation, and sick leave.
Retirement: CalPERS pension plan with retiree healthcare, and reciprocal agreements with other California public retirement systems, including the UC.
Health Coverage: Medical, dental, and vision options at low or no cost.
Education Support: CSU tuition fee waiver for employees and eligible dependents.
Optional Offerings: FlexCash, life and disability insurance, legal and pet plans.
Campus & Community: Access to the library, campus events, employee groups, and volunteer and social activities.
Company
San Diego State University
San Diego State University is a public institution offering diverse educational experiences. It is a sub-organization of California State University.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$16MKey Investors
The Conrad Prebys FoundationNational Science FoundationU.S. Department of Agriculture
2025-05-28Grant· $1M
2024-07-03Grant
2023-06-01Grant· $5M
Leadership Team
Leslie Levinson
CFO
Amy Weiss
Professor of Journalism
Recent News
2025-11-19
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