Ritchie Bros. · 2 days ago
Lead Customer Service Representative
4415 NE 158th Ave, Portland, OR, 97230, US
Full-time
Onsite
Entry, Mid Level
$22/hr - $32/hr
2+ years expRitchie Bros. is a trusted global marketplace for insights and transaction solutions for commercial assets and vehicles. The Lead Customer Service Representative will utilize expert knowledge of operations to provide high-level customer service, assist with training new hires, and lead office staff in the absence of management.
MarketplaceConstructionE-CommerceTransportationAuctions
Responsibilities
Apply knowledge of the organization, product services, and policies to provide a variety of customer support through mail, telephone, and direct personal contact
Generate standard reports and design new reports as requested
Resolve escalated and challenging customer questions, complaints, and requests
Perform inventory control measures
Provide a variety of customer support services through the mail, telephone, and direct personal contact
Process orders and assignments
Conduct research; find resolution on more complex and multi-faceted issues; reference pricing and delivery information
May orient, train, mentor, assign, and check work of CSR I & II employees; designated lead in absence of Office and/or Branch Supervisors
Process all necessary paperwork in preparation for auction day, securing necessary approvals
Apply knowledge of the organization, product services, and policies to provide a variety of customer support through mail, telephone, and direct personal contact
Other duties as assigned per business needs
Qualification
Required
2-3 years related experience
Extremely detail-oriented, organized, methodical, quality-conscious, and customer-centric, with a reputation for superb follow-through
Ability to learn quickly and work in a fast-paced environment
Excellent oral and written communication skills
Excellent customer service and collaboration skills
Ability to work within project timelines, establish priorities, and meet milestones and deliverables
Demonstrates a high level of integrity and ethics; makes sound decisions in a dynamic and fast-paced business environment
Ability to analyze statistical and performance data, develop management summary reports, and proactively develop action plans
Strong time management skills
Experience with processing automobile titles
Experience in analysis of performance/operational data
Ability to work independently or as part of a cohesive team
Typical Field Office Environment
Benefits
Medical, dental, vision, and basic life insurances
401k plan and RB Global will match 100% for the first 4% contributed
15 days of PTO each year
Company
Ritchie Bros.
Founded in 1958, Ritchie Bros. (NYSE & TSX: RBA) is the world’s largest and most trusted marketplace for used equipment, trucks, and industrial assets.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$500MKey Investors
Starboard Value
2023-01-23Post Ipo Equity· $500M
1998-03-10IPO
Leadership Team
Baron Concors
Chief Product and Technology Officer
Gloria Eghan-Pokoo
Talent Acquisition Business Partner
Recent News
Digital Commerce 360
2025-09-16
2025-07-16
2025-07-15
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