HairClub · 1 day ago
Help Desk Support
Boca Raton, FL
Full-time
Onsite
New Grad, Entry LevelHairClub is a company dedicated to transforming the lives of individuals through their services. They are seeking a Help Desk Support professional to provide technical assistance and support for various IT operations, ensuring timely resolution of issues and maintaining service quality standards.
Consumer GoodsWellnessHealthcareFitnessHealth Care
Hiring Manager
Dena Fuller
Responsibilities
Learn and support Information Technology operations: Respond to escalated issues via tickets, chat, email, or phone. Provide technical assistance for questions and problems beyond Help Desk Support Level 1 resources. Resolve problems with networks, phones, and other computer systems. Diagnose system errors and other issues. Complete hardware requests. Follow up with customers to ensure full resolution of issues
Learn and support Information Technology infrastructure: Provide support within network and systems administration. Train other employees on troubleshooting and diagnosing problems. Request feedback and/or monitor calls and other methods of correspondence to improve training methods
Research and deliver strategic business projects: Resolve and document solutions to tickets beyond knowledge of Help Desk Support Level 1 support
Support Information Technology processes: Perform queue management to achieve service level agreements (“SLAs”) in a timely manner and provide quality assurance standards for work performed and where applicable, train employees and/or members
Performs other duties as required
Qualification
Required
Windows servers, Active Directory, VMware, Citrix, Microsoft Exchange/Office 365, Azure experience
Knowledge of Managed Services ticketing systems, PSA tools, RMM tools (ConnectWise, Automate, ITGlue)
Knowledge of backup applications (Veeam, Barracuda, E-Vault, etc.)
Knowledge of Security and Networking
Experience with email and spam filtering services (Mimecast, Barracuda, McAfee SaaS, etc.)
Familiarity with DNS, DHCP, and TCP/IP
Strong customer service skills
Ability to communicate effectively to help customers fix their issues and feel satisfied with the experience
Strong learning agility
Positive teamwork and collaboration skills
Efficient in planning, organizing and time management
Proficient research and analysis skills
Takes initiative and remains adaptable
Strong documentation skills
Demonstrate technical proficiency
Preferred
Knowledge of Android OS and Devices
Benefits
Transforming the lives of thousands of men, women, and children
Vibrant culture where every team member is valued and empowered to thrive
Paid vacation days, holiday days, and personal days
Comprehensive health benefits (medical, dental, life insurance, and more)
401(k) plan with a company match to prepare for retirement
Tuition reimbursement
Company
HairClub
HairClub is a pioneer in providing personalized hair restoration solutions for all stages of hair loss across North America.
Founded in 1976
501-1000 employees
H1B Sponsorship
HairClub has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
Funding
Current Stage
Late StageLeadership Team
Ahmad Wardak
President and CEO
Recent News
Company data provided by crunchbase