itD · 1 day ago
Technology Program Manager (TPM) – Infrastructure & AI Programs--Onsite
San Jose, CA
Full-time
Onsite
Senior Level
7+ years expitD is seeking a Technology Program Manager (TPM) to support the Company’s Scaled Operations organization by leading large-scale Infrastructure and AI programs that transform operational workflows. This role plays a critical part in improving the health, integrity, and scalability of Company’s community support systems through automation, AI integration, and advanced technology solutions.
Cloud ComputingConsultingSaaSSoftwareInformation TechnologyProfessional ServicesIT ManagementSoftware Engineering
No H1B
Responsibilities
Lead medium to large-scale Infrastructure and AI programs to improve operational efficiency within Scaled Operations
Deeply understand system architectures, integration points, and operational workflows across Company’s community support products, processes, and policies
Analyze, map, and redesign complex operational workflows to identify pain points and opportunities for AI-driven automation
Drive end-to-end program execution across analysis, design, development, testing, implementation, and post-implementation phases
Architect scalable and compliant automation solutions by leading technical design discussions across Infrastructure and Security domains
Partner closely with Engineering, Product, Operations, and Vendor teams to ensure alignment, execution, and on-time delivery
Track, analyze, and report on key operational metrics and business impact to guide prioritization and optimization
Solve complex, ambiguous business problems by providing data-driven recommendations for process, policy, and product improvements
Develop playbooks, reusable templates, and best practices to scale successful automation initiatives across Scaled Operations
Attend regular internal practice community meetings
Collaborate with your itD practice team on industry thought leadership
Complete client case studies and learning material (blogs, media material)
Build out material to contribute to the Digital Transformation practice
Attend internal itD networking events (in person and virtual)
Work with leadership on career fast-track opportunities
Qualification
Required
7+ years of experience leading medium to large-scale technology solution implementations, particularly in automation, AI, or advanced infrastructure domains
Strong strategic thinking skills with demonstrated experience solving complex, ambiguous problems
Proven ability to operate autonomously across multiple teams while remaining highly organized and detail-oriented
Experience managing cross-functional programs in medium to large organizations
Familiarity with AI/ML concepts and their application to business process optimization
Solid understanding of software development processes and best practices
Experience working with project and issue tracking systems
Excellent communication skills with the ability to influence and align diverse stakeholder groups
Preferred
Hands-on experience managing AI efficiency or automation programs
Experience partnering closely with Engineering, Product Security, or Infrastructure teams
Background in server architecture, cloud infrastructure, SaaS platforms, or product management
Experience with cloud architecture
Hands-on experience with AI coding tools (e.g., Cursor, GitHub Copilot, Codeium)
Exposure to deep learning, neural networks, or agentic workflows
Experience with data visualization tools
Prior experience working in a technology company or consulting environment
Advanced degree in Computer Science, Engineering, Operations, or a related technical field
Benefits
Comprehensive medical benefits
401k plan
Paid holidays
Company
itD
itD is a different kind of technology and software development consultancy that puts client needs at the center of what we do.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Valerie Risch
VP of Enterprise Collaboration Solutions
Raju Kotha
Director - Application Delivery
Recent News
2024-12-13
Company data provided by crunchbase