Western National Insurance · 2 days ago
System Technician II
Anchorage, AK
Full-time
Hybrid
New Grad, Entry Level
$30.63/hr - $40.43/hrUmialik Insurance Company, a member of the Western National Insurance Group, is seeking a System Technician II to join their team. The individual in this role will provide a positive customer support experience by ensuring smooth operations of end-user equipment and peripherals while addressing and resolving incidents and requests.
Property & Casualty InsuranceAuto InsuranceCommercial InsuranceInsurance
No H1B
Responsibilities
Addresses and resolves incidents and requests, logs all incidents and requests, and engages other service desk resources or appropriate resources to resolve incidents or issues
Creates a positive customer support experience by building strong relationships through understanding, communicating promptly on progress, and handling customers with a consummately professional attitude
Manages user access for new hires and terminations, updates directories / active directory, sets up new user computer and telephone configurations
Provides new user desktop support by provisioning both application and new or replacement hardware, troubleshoots network connectivity issues, installs operating systems and non standard applications, and logs all incidents and requests
Performs workstation patching deployments and installs system imaging, migration, and / or patches
Maintains equipment inventory and replenishes it when necessary; manages licenses and certificates that support our business users
Acts as the subject matter expert for at least one type of end-user equipment, peripheral, or software
Seeks relevant information and answers to key questions from defined sources
Identifies and recommends potential solutions to help solve problems
Exceeds our customer experience standards, including responding quickly, maintaining a positive attitude, building rapport, demonstrating empathy, managing the customer’s expectations, using the proper communication channel for the situation, and taking ownership to ensure the customer’s issue is resolved
Performs special projects and other duties as assigned
Qualification
Required
Demonstrated ability to pay attention to details
Ability to follow processes
Demonstrated ability to troubleshoot routine and some non-routine end-user issues
Proficient use of various core systems, office and computer equipment, and software packages
High school diploma or equivalent
Preferred
Time management skills and the ability to complete projects and assignments by assigned deadlines
Demonstrated ability to listen and ask pertinent questions to gain understanding before acting
College course work in computer science or work toward computer certification preferred
Benefits
Medical insurance plan options and other standard employee benefits, including dental insurance, vision benefits, life insurance, disability insurance, and more!
Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
401(k) Plan (participants are eligible for 100% matching on the first 6% of their contributions)
Wellbeing Program, including onsite fitness studio
Paid Time Off – including holiday, vacation, and volunteer
100% company-paid tuition reimbursement for approved job-relevant coursework and access to The Institutes (Risk and insurance education)
Paid parental leave
Bonus opportunities
Company
Western National Insurance
Western National Insurance provides insurance products and services to individuals and businesses.
Founded in 1900
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Richard Long
President CEO
Pete Corning, CPA
Chief Financial Officer
Company data provided by crunchbase