CACI International Inc · 1 day ago
Senior Business Analyst (ServiceNow - SAM)
State Farm, VA
Full-time
Onsite
Senior Level, Lead/Staff
$90K/yr - $190K/yr
15+ years expCACI International Inc is seeking a highly skilled and experienced Senior Business Analyst supporting the Department of the Air Force (DAF) Enterprise IT as a Service (EITaaS) program. This role is critical in bridging the gap between business needs and technical solutions, with a focus on hardware and software asset management solutions, requiring strong business analysis fundamentals and hands-on experience with the ServiceNow platform.
SoftwareInformation TechnologyService Industry
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Proactively engage with business stakeholders, end-users, and technical teams to elicit, clarify, and thoroughly document complex business requirements for new and existing hardware and software initiatives
Conduct in-depth analysis of current state processes, identifying pain points and opportunities for improvement in hardware provisioning, software deployment, asset management, and IT service delivery
Perform gap analysis between current and desired future states, proposing practical and innovative solutions
Serve as an expert for customer hardware and software business requirements
Translate high-level business requirements into well-defined, actionable Epics, Features, and User Stories with clear acceptance criteria, ensuring they are ready for development teams
Collaborate closely with Product Owners, Scrum Masters, and Development Teams to refine and prioritize the product backlog
Facilitate Agile ceremonies such as sprint planning, backlog grooming, and sprint reviews, ensuring alignment between business expectations and delivered solutions
Champion Agile best practices within the IT organization and broader business units
Develop a deep understanding of the lifecycle of government hardware assets (e.g., procurement, deployment, maintenance, decommissioning) and software licenses (e.g., acquisition, usage, compliance)
Analyze requirements related to system integrations, performance, security, and scalability for both hardware infrastructure and software applications
Work with architects and engineers to ensure proposed solutions are technically feasible and align with enterprise architecture standards
Leverage deep experience with the ServiceNow platform to analyze, design, and document solutions that optimize IT Service Management (ITSM), IT Asset Management (ITAM), Configuration Management Database (CMDB), and other relevant modules
Identify opportunities to enhance ServiceNow workflows, forms, reports, and integrations to meet evolving business needs
Act as a subject matter expert for ServiceNow capabilities, guiding stakeholders on optimal platform utilization
Build strong, collaborative relationships with stakeholders at all levels, including senior management, technical teams, and end-users
Communicate complex technical concepts clearly and concisely to non-technical audiences, and equally translate business needs effectively to technical teams
Facilitate workshops, presentations, and training sessions as needed
Support User Acceptance Testing (UAT) by developing test cases, coordinating testing efforts, and validating solutions against business requirements
Assist in the creation of training materials and user documentation
Provide post-implementation support and continuous improvement recommendations
Qualification
Required
15+ Years of relevant experience (Bachelor's Degree in applicable field may be substituted for 5 years of experience)
5+ years of progressive experience as a Business Analyst, with at least 3 years focused on IT systems (hardware and software)
3+ years of hands-on experience working in an Agile development environment (Scrum, Kanban, SAFe), with a proven track record of converting requirements into Epics, Features, and User Stories
Demonstrable experience with ServiceNow, including knowledge of ITSM, ITAM, and CMDB modules. Experience with other modules (e.g., ITOM, HRSD, CSM) is a strong plus
Exceptional analytical, problem-solving, and critical thinking skills
Superior communication (written and verbal), presentation, and interpersonal skills, with the ability to influence and negotiate effectively
Proficiency in requirement elicitation techniques (e.g., interviews, workshops, surveys, prototyping)
Experience with process modeling tools (e.g., Visio)
Experience with ServiceNow Software Asset Management Professional (SAM Pro)
Strong understanding of the Software Development Life Cycle (SDLC) and IT infrastructure principles
Ability to obtain/maintain Secret clearance
Preferred
Certifications such as CBAP (Certified Business Analysis Professional), CSM (Certified ScrumMaster), CSPO (Certified Scrum Product Owner), or SAFe certifications
ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist)
ITIL Foundation certification
Experience with enterprise architecture concepts and design principles
Prior experience in Govt. contracting
Benefits
Healthcare
Wellness
Financial
Retirement
Family support
Continuing education
Time off benefits
Company
CACI International Inc
At CACI International Inc (NYSE: CACI), our 25,000 talented and dynamic employees are ever vigilant in delivering distinctive expertise and technology to meet our customers’ greatest challenges in national security.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1B2025-05-21Post Ipo Debt· $1B
2003-01-10IPO
Leadership Team
John Mengucci
President & CEO
Darryl W Burke
Senior Vice President / Air Force Client Executive
Recent News
Washington Technology
2026-01-25
2026-01-22
Company data provided by crunchbase