K. Hovnanian® Homes · 12 hours ago
Sr. Application Support Engineer
New York, NY
Full-time
Hybrid
Senior Level
$140K/yr - $185K/yr
5+ years expK. Hovnanian is a well-respected publicly traded company focused on providing an environment for its associates to flourish. They are seeking a Senior Applications Support Engineer to own the operational health of their web and application portfolio, ensuring reliability and performance through proactive problem elimination and collaboration with various teams.
ConstructionFinanceReal EstateFinancial ServicesResidential
Responsibilities
Serve as a Tier-2 / Tier-3 responder for customer-facing product incidents, restoring service quickly and driving durable root-cause fixes
Lead and contribute to blameless incident reviews, helping turn issues into learning and long-term reliability improvements
Build, maintain, and tune observability across Azure Monitor / Application Insights (OpenTelemetry), Datadog, and PostHog, with dashboards and alerts that reduce noise and improve signal
Author and maintain production runbooks, escalation paths, and on-call documentation that actually get used
Participate in an equitable on-call rotation with clear expectations, strong tooling, and a focus on burnout prevention
Track and improve MTTA and MTTR using real incident and alert analytics
Coordinate releases and changes with Engineering, QA, and Product, ensuring pragmatic change management and safe deployments using Azure DevOps and GitHub
Investigate issues across the full stack using logs, traces, metrics, SQL, and GraphQL performance data
Partner with platform, infrastructure, security, and vendor teams to ensure smooth handoffs and resilient operations
Contribute to internal documentation and workflows in Jira and Confluence
Qualification
Required
5+ years in application support, production operations, or software engineering supporting live systems
Strong experience with Azure Monitor / Application Insights, Datadog, PostHog, SQL, and incident analytics
Familiarity with modern web stacks (Next.js/TypeScript, Python) and Azure-hosted environments
Hands-on experience with incident, problem, and change management in product-oriented teams
Clear written and verbal communication and strong documentation skills
Experience participating in on-call rotations with structured escalation policies
Preferred
Experience with Pulumi or other infrastructure-as-code tooling
Familiarity with ServiceNow, PagerDuty (or equivalent), Jira, and Confluence
ITIL Foundation, Azure, or comparable certifications
Benefits
Medical/dental/vision coverage
Discounts on mortgages and home appliances
401(k) plan with company match
Company
K. Hovnanian® Homes
For a complete listing of all our available career opportunities, please visit khov.com/careers.
1001-5000 employees
H1B Sponsorship
K. Hovnanian® Homes has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2021 (2)
Funding
Current Stage
Public CompanyTotal Funding
$900M2025-09-11Post Ipo Debt· $900M
1983-09-16IPO
Leadership Team
Ara K. Hovnanian
President, CEO & Chairman
Company data provided by crunchbase