Hyper Solutions · 10 hours ago
Customer Quality Engineer (CQE) - Mechanical & Electrical Focus
Richmond, VA
Full-time
Hybrid
Mid, Senior Level
$115K/yr - $125K/yr
5+ years expHyper is a company that focuses on ensuring high standards of reliability, safety, and customer satisfaction in their products. The Customer Quality Engineer (CQE) will serve as the primary quality interface for high-value customers, managing customer quality issues from initial containment through resolution and working closely with Operations, Engineering, and Supply Chain.
Electrical & Electronic Manufacturing
No H1B
U.S. Citizen Only
Responsibilities
Serve as the primary quality point of contact for assigned high-value customer
Manage customer quality issues, complaints, and returns from receipt through closure
Lead structured root cause investigations using methodologies such as 8D, 5 Whys, and Fishbone
Develop, implement, and verify corrective and preventive actions (CAPA)
Coordinate containment, rework, and corrective actions with Operations and Manufacturing team
Partner with Engineering on design, process, and technical investigation
Work with Supply Chain and suppliers to resolve externally driven quality issues impacting customer
Track and report customer quality metrics including PPM, complaint trends, response times, and closure effectiveness
Support continuous improvement efforts driven by customer feedback and quality performance data
Prepare and deliver formal customer quality responses, including 8D and RCCA reports
Qualification
Required
Bachelor's degree in Engineering (Mechanical or Manufacturing Engineering preferred); equivalent experience considered
Approximately 5 years of experience in a manufacturing or engineering-based quality role with direct customer responsibility
Demonstrated experience supporting high-value customers and managing the day-to-day logistics that come with customer quality ownership
Direct experience supporting demanding customers, managing returns and compliance requirements, and operating comfortably in a fast-paced, multi-faceted operation
Strong understanding of customer compliance requirements, customer returns, and foundational quality systems
Experience operating in a large-scale, multi-site, or multi-stakeholder manufacturing environment
Highly adaptable, flexible, and able to learn quickly in a dynamic setting
Strong communicator capable of representing quality internally and externally
High growth potential; this role is intended for someone who can be developed into expanded responsibility and future leadership
Ability to travel domestically up to 50%
Preferred
Strong attention to detail, critical thinking skills, and a high level of organization
Ability to work well in a fast-paced professional environment and efficiently in a remote work setting
Background in contract manufacturing quality assurance
Benefits
Employer-paid medical, dental, and vision coverage
401(k) with company match
Company
Hyper Solutions
Hyper Solutions is a Electrical Equipment Manufacturing company.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Vladimir Gulkarov
Co-Founder & CEO
L
Lisa Price
Chief Financial Officer
Recent News
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