Hayward Holdings, Inc. · 8 hours ago
Program Manager Director, Operations & Supply Chain
Clemmons, NC
Full-time
Onsite
Director/Executive
15+ years expHayward Holdings, Inc. is seeking a Senior Program Manager for Operations & Supply Chain to lead the implementation and optimization of Microsoft Dynamics 365 Finance & Operations. This role will oversee program leadership, business process design, change management, and post-go-live optimization to ensure D365 capabilities are embedded in daily operations.
E-CommerceIndustrialManufacturing
Responsibilities
Lead the Operations and Supply Chain workstreams for D365 F&O implementation across manufacturing and distribution sites
Own business readiness, deployment sequencing, and cutover strategy for: Production planning & scheduling, MRP / Master Planning, Inventory management, Procurement & sourcing, Warehousing & logistics, Quality and shop-floor execution (as applicable)
Serve as the primary business counterpart to IT, PMO, and implementation partners for Operations and Supply Chain
Define and standardize future-state operating models enabled by D365
Lead process design decisions, balancing: System capabilities, Operational reality, Change impact to plants and supply chain teams
Ensure consistent use of global templates while allowing for controlled local variation where required
Partner with HR, OCM, and functional leaders to drive: Role clarity, Training effectiveness, Super-user and site champion models
Translate system changes into clear operational behaviors for planners, buyers, schedulers, warehouse teams, and plant leadership
Act as a visible leader during hypercare and stabilization phases
Own the transition from implementation to optimization, ensuring D365 becomes embedded in daily operations
Identify and lead continuous improvement initiatives leveraging D365 capabilities to drive: Inventory reduction, Improved forecast accuracy and plan adherence, Improved OTIF / service levels, Reduced expedites and manual workarounds
Establish KPIs and dashboards tied to operational performance and ERP effectiveness
Influence senior Operations and Supply Chain leaders to align on decisions and trade-offs
Provide clear, executive-level updates on risks, dependencies, and value realization
Act as a trusted advisor to site leaders during transformation
Qualification
Required
A selfless collaborator with a singular goal: Make it better for the Business, every day
A “Listener” with a pronounced skill to work with the Business Stakeholders to rapidly identify opportunities to enhance support to Business Objectives
Highly organized leader and self-starter
15+ years of Operations and/or IT leadership experience; experience managing solutions that serve a Global organization is a plus
Prior experience leading D365 enterprise teams
8+ years of experience in Dynamics 365 ERP implementation leadership, planning and management. Experience with integrating D365 F&O and 3rd party/ISV solutions
Demonstrated ability to oversee the planning and execution of D365FO CRP, UAT, and other system validation testing
Experience with Change Management, specifically overseeing Training Strategy and Internal and external communications Strategy development and execution
Preferred
PMP Certification
Bachelor's Degree in Computer Science, Engineering, Business, or a related field
Company
Hayward Holdings, Inc.
For nearly a century, Hayward Holdings, Inc.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Eifion Jones
Chief Financial Officer
Tony Colucci
SVP, CFO
Recent News
Morningstar.com
2025-07-11
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