GLORY · 21 hours ago
Reverse Logistics Coordinator
United States/Carrollton, TX
Full-time
Onsite
Mid Level
$19.68/hr - $24.60/hr
3+ years expGLORY is a global leader in customer experience automation, looking to recruit a Reverse Logistics Coordinator to support offsite Technicians and the inventory control team. The role involves ensuring timely execution of product returns and identifying trends in field returns to implement corrective actions.
RetailEducationReal EstateElectronicsHardwareSoftwareInformation TechnologyProperty ManagementTraining
Responsibilities
Analyze and identify trends in Field Service Engineer used modules
Identify potential issues and build corrective programs and procedures with Field and Warehouse management input
Focus on cost reduction activities, programs, and procedures for field and warehouse teams
Monitor and ensure compliance with all regulatory requirements related to our products and their applicability to reverse logistics and refurbishment
Drive reporting and action from Field Service Management supporting KPI’s and improvement actions
Resolve inventory discrepancies within Accounting, IT and Management processes and controls
Lead projects and initiatives to optimize return logistics for refurbishment processes reduce costs
Generate reports for management on reverse logistics activities, including return rates per SKU, turnaround time and cost analysis
Meet transactional completion deadlines in accordance with company accounting guidelines
Monitor KPIs, drive performance and cost management with Field and Dealer returns
Lead monthly and other meetings with Field Service management, Supply Chain management, Warehouse, etc
Qualification
Required
High school diploma or equivalent
3+ years of experience in supply chain management or related roles
Strong computer skills in the use of database systems, Excel Pivot Tables, look-ups, Microsoft Office, and basic computer operating systems
Effective communication, including writing, speaking and interpersonal communication
Advanced data analysis and data visualization
Understanding of the supply chain, common obstacles, and effective solutions
Willingness to learn new tools than manipulate, analyze, and visualize data
Excellent analytical, communication and interpersonal skills
Sound judgment decision making skills, with the ability to prioritize and to work under continual deadline pressure
Excellent teamwork skills and a proven ability to be successful in cross-functional teams
Ensuring that quality objectives and delivery deadlines are met
Data entry, time management, critical thinking, and leadership
Ability to learn company ERP software application, knowledge of JDE/OFSC a plus
Highly self-motivated with keen attention to detail
Exercises diligence in completing work activities with the willingness to work extra hours if needed
Preferred
Proficiency in Oracle JDE 9.2 is desired
Benefits
401(k) Retirement Plan with Fidelity – 2.5% Base contribution paid toward your retirement by Glory even if you do not participate. Plus, Glory matches 3% up to 6% of your contribution
Health insurance – 3 medical plans to choose from. High, Medium and Low deductible through Blue Cross Blue Shield
MDLive – 24/7 Virtual Doctor plus a Nurse Line
Dental insurance
Vision insurance
FSA / Dependent Care
Voluntary Life Insurance
Basic Life insurance and AD&D – Company paid
Short Term Disability / Long Term Disability / Employee Assistance Program – Company paid
Paid Vacation – start with a prorated amount of hours your first year depending on start date. 80 vacation hours earning your first full year and vacation hours increase based on years of service
Paid Sick days based on City/State requirements
Paid Holidays – 9 to 11 days based on start date
Professional development assistance
Education assistance
Adoption Assistance
Legal and ID Theft plans
Annual Bonus opportunity
Opportunities for internal promotions/career advancement
Company
GLORY
Solutions that enhance the customer experience you deliver.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Carlos Molina
Vice President of Sales, Key Accounts & Partners - Latin America
Company data provided by crunchbase